Chervon North America, Inc · 23 hours ago
Quality Manager
Naperville, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$115K/yr - $140K/yr
10+ years expChervon North America, Inc. is one of the world’s largest power tool and outdoor power equipment manufacturers with a commitment to innovation and sustainability. The Quality Manager will lead pre-production and post-production quality activities, managing a team of Quality Engineers while ensuring customer satisfaction through effective quality management processes.
Consumer Goods
Responsibilities
Work closely with the user research team to understand applications, and voice of the customer to develop requirements
Support draft test plan development and test plan updates during the early phase of product development by collaborating with global R&D and quality teams (China)
Support the development and approval of test plans for changes in suppliers, manufacturing locations, or cost reductions
Work with product development teams to draft, validate, and implement new test procedures
Work with product development teams to resolve issues with procedures, results, and targets
Perform postmortems on tested tools to determine failure modes, root causes, and possible solutions
Organize and lead field test meetings and communicate findings and conclusions to product development team
Lead planning, identify relevant projects, and timing of field testing for new development projects
Support design & development of new test fixtures for quality and validate performance of those fixtures
Support investigations into customer complaints and returns
Coordinate outsourcing of tasks (ex.; metrology, metallurgy, 3rd party lab testing)
Work with cross-functional Quality and R&D teams on implementation of quality improvements
Manage product tear downs and reporting
Present state of Quality in regular reporting format across numerous brands and product categories
Leverage statistical methods to analyze data to drive hypotheses and conclusions
Review and approve test report conclusions
Review risk management reports related to new product development (FMEA or similar) and provide feedback to product development team
Organize and execute rework activities and determine acceptance criteria of reworked products
Build work instructions and time studies for rework projects
Create cost analysis of post-production quality issues to drive disposition (rework, scrap, etc.)
Refine process development and continuous improvement activities related to the above responsibilities
Assess quality team members’ performance against these responsibilities and provide feedback when necessary
Qualification
Required
Bachelor's degree in Engineering or Quality related discipline or equivalent experience in Quality Management
Minimum of 10 years of power tool or related consumer product experience
Continuous improvement mindset
Team leadership
Ability to mentor and lead Quality team members to achieve results
Able to develop and refine quality metrics and develop reporting structure
Expertise in managing and tracking tasks
Strong understanding of project management and employ that knowledge to build schedules, manage costs, identify risks, and effectively communicate status
Capable of balancing leadership with working in a team
Strong written and verbal communication skills
Strong problem-solving/Root Cause Analysis skills
Strong test development competency
Manufacturing knowledge in areas including assembly, mechanisms, metal and plastic forming, injection molding technologies, tooling, fixtures, and gauges
Comprehensive understanding of GD&T and SPC (statistical process control)
Familiar with quality tools and procedures
Strong statistical capability and Design of Experiments knowledge
Use of fishbones/Ishikawa, pareto charts, 8-D, control plans, etc
Advance knowledge of Reliability Life Data Analysis
Excellent computer literacy; Microsoft Office; Excel, Word, and PowerPoint
Preferred
Tool industry knowledge and new product development experience preferred
CAD skills beneficial
Minitab or Matlab preferred
Bilingual in Mandarin a plus
CQE (certified quality engineer) advantageous
Benefits
Health
Dental
Vision
Short/long-term disability
Life insurance
Parental leave
A generous 401(k) match
An open PTO program
A hybrid work environment
Company
Chervon North America, Inc
CHERVON is a leading global provider to the power tool, outdoor power equipment and related industries.
201-500 employees
H1B Sponsorship
Chervon North America, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Mike Clancy
CEO
Joe Turoff
Chief Marketing Officer
Company data provided by crunchbase