Elo Touch Solutions · 1 day ago
Customer Experience and Technical Specialist
Knoxville, TN
Full-time
Hybrid
Entry Level
2+ years expElo Touch Solutions is a company that specializes in touch technology, having invented the touchscreen over 50 years ago. The Customer Experience and Technical Specialist will manage demo inventory, support product and engineering teams, and ensure sales demo products are ready for customer evaluations.
HardwareInformation TechnologySoftware
Responsibilities
Manage and monitor all demo pool inventory (including non-inventory items, data, tech stack), used for tradeshows and events (inventory management, hardware staging/testing, firmware updates, software installation/configuration, etc.)
Support event stakeholders (sales, marketing, product management) to make sure each tradeshow has what it needs to be successful, including inventory and non-inventory items (cases, accessories, etc.)
Ensure coordination of demo equipment for tradeshows including meetings, shipment consolidation, pack-up, and returns
Support product and engineering teams to resolve any technical issues with EVT/DVT/PVT samples so they are ready for customer and partner evaluation
Support Customer Care teams to ensure sales demo products are ready for customer and partner evaluation. When necessary, work with sales, customers, and our logistics teams to ensure timely return of products
Manage and monitor US demo rooms to ensure that all products and solutions are well-exhibited and in working order
Write and maintain documentation relating to demo inventory and tech stack
Identify, implement, and follow up on opportunities for continuous improvement and process alignments
Complete special projects and additional duties as assigned by manager
Other reasonable directives, responsibilities and activities may change or be assigned at any time with or without notice
Qualification
Required
At least 2+ years of experience in a technically oriented pre- or post-sales role: Demo Engineer, Solutions Consultant, Enterprise Technical/IT support, or similar experience
Technical presentation and communication skills
Knowledge of key operating systems including Android, iOS, Linux, and Windows
Ability to work independently and collaboratively with minimal supervision
Strong communications skills and excellent interpersonal and relationship management skills, with the ability to communicate effectively at all levels of the organization
Strong problem-solving and analytical skills
Customer-focused and results-oriented
A proactive and action-oriented team player
Reliable self-starter with a can-do, get-it-done attitude
Extremely organized with relentless attention to detail
Ability to lift up to OSHA single person lift requirements
Ability to sit, stand, bend, or walk for prolonged periods of time
Ability to travel domestically and internationally
Must be able to work a standard full-time schedule
Hybrid schedule requiring on-site work a minimum of three days per week, with Tuesday and Wednesday as mandatory in-office days
Preferred
Associate degree in Computer Science, Engineering, or a related field
Knowledge of point-of-sale (POS) systems, peripherals, software applications, SDKs, and drivers a plus
Company
Elo Touch Solutions
Elo Touch Solutions is a supplier and manufacturer of touch-enabled technology, products, and solutions for various industries.
1001-5000 employees
H1B Sponsorship
Elo Touch Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (5)
2022 (6)
2021 (4)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2025-08-05Acquired
Leadership Team
Craig Witsoe
CEO
Recent News
2026-01-09
MarketScreener
2025-11-11
The Motley Fool
2025-10-29
Company data provided by crunchbase