Northrop Grumman · 2 hours ago
PC MS Suite Network Support Technician 1/2 - Secret - R10221711
Beale Air Force Base, CA
Full-time
Onsite
New Grad, Entry, Mid Level
$41K/yr - $68K/yr
0+ years expNorthrop Grumman is a leading technology company seeking a Desktop PC Technician to join its Classified Solutions team at Beale AFB, CA. The role involves providing technical support for computers and networks, troubleshooting, and assisting users with their IT needs while adhering to security regulations.
AerospaceData IntegrationManufacturingRemote SensingSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical support for computers and associated networks
Installs, troubleshoots, services, and repairs of personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups
Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs
Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents
Coordinates with users, service desk, server administrators, network engineers, and customer and IT management
Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies
Works with system administrators and other staff to resolve support issues, escalating where appropriate
Participates in new installations, testing and special projects as needed
May spend portions of the day away from the desk when supporting users and moving equipment
Exhibits good communication skills, an energetic approach, and patience with customers
Use your technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records
Route calls to product line specialists. Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Qualification
Required
High School diploma (or equivalent) and 0 years of experience
Must have a DOD 8140 security certification (examples: Security+ CE or greater)
Candidates must have a current DOD Secret level security clearance (at a minimum) with the ability to obtain and maintain a DOD Top Secret clearance in order to be considered
Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
High School diploma (or equivalent) and 2 years of relevant experience; OR an Associate's degree and 0 years of relevant experience is required
Must have a DOD 8140 security certification (examples: Security+ CE or greater)
Candidates must have a current DOD Secret level security clearance (at a minimum) with the ability to obtain and maintain a DOD Top Secret clearance in order to be considered
Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
Preferred
Associate's degree
Active DOD Top Secret, SCI, or SAP/SAR access is preferred
1 years of experience with IT related hardware in a classified environment
Microsoft Certifications (MCP, MCSE or MCSA) a plus
Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
Experience with thin clients
Experience in Active Directory configuring user and computer accounts
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
Experience supporting VMware VDI (Virtual Desktop Infrastructure)
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking
Benefits
Exceptional benefits/healthcare
A 9/80 work schedule
A great 401k matching program
Overtime
Shift differential
Discretionary bonus
Health insurance coverage
Life and disability insurance
Savings plan
Company paid holidays
Paid time off (PTO) for vacation and/or personal business
Company
Northrop Grumman
Northrop Grumman is an aerospace, defense and security company that provides training and satellite ground network communications software.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.7BKey Investors
U.S. Department of DefenseNASA
2025-05-27Post Ipo Debt· $1B
2024-01-29Post Ipo Debt· $2.5B
2023-12-20Grant· $72M
Leadership Team
Tom Wilson
Corporate Vice President, Enterprise Business Development
Jeffrey Worsham
Chief Product Owner - Advanced Technology Development
Recent News
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