Carilion Clinic · 22 hours ago
Communication Center Coordinator - Ambulance Dispatch - FT
Roanoke, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expCarilion Clinic is seeking a Communication Center Coordinator for their Patient Transport Communications Center. This role serves as a central link in the safe transfer and transport of patients, handling calls, facilitating insurance pre-authorizations, and coordinating transportation services.
Child CareEducationHealth CareMedicalWellness
Responsibilities
Receives and screens calls in an efficient manner to minimize delays. Identifies and escalates emergency calls, issues, or complaints as appropriate in a timely manner
Facilitates the insurance pre-authorization process for non-emergency transport requests by identifying the correct payor and working through the established process with the appropriate broker. Documents correspondence, approvals, and reference numbers in the dispatch system
Communicates trip information accurately and concisely to CCPT leadership when a price quote for service is requested. Follows up with the caller in a timely manner
Works with other transport agencies or ride-share programs to obtain the most efficient and cost-effective service appropriate for the patient. Communicates the plan to the requestor and follows through to ensure the patient was transported as scheduled. Serves as a patient advocate by escalating or direct intervention when other agencies do not meet service expectations or timelines
Minimizes delays by direct data entry into the system while the caller is on the line
Reviews electronic medical records for demographic information, clinical information, or prior transport information to ensure an appropriate match of resources to patient need. Actively works to ensure the protection of private health information during this process
Cancels and reschedules appointments in the dispatch software program, using attention to detail to ensure the right patient and the right cancellation reason
Confirms future appointments by contacting the patient or facility directly. Works through scheduling changes or issues to ensure the call schedule is updated in real time
Qualification
Required
High school diploma or equivalent required
American Heart Association Basic Life Support Health Care Provider (AHA BLS -HCP) required within 3 months of hire
Demonstrates sustained proficiency in multi-tasking and prioritizing work
Uses service excellence principles in all communication to deliver an easy, empathetic, and solution-oriented experience for all callers
Uses closed loop communication and read backs to minimize errors
Must be proficient with keyboarding/typing and use of software applications, including Windows
Must demonstrate proficiency in multi-tasking and effective communication skills focused on customer service
Company
Carilion Clinic
Carilion Clinic is a health care organization based in Virginia with more than 650 physicians in 70 specialties.
10001+ employees
H1B Sponsorship
Carilion Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (19)
2023 (13)
2022 (13)
2021 (15)
2020 (31)
Funding
Current Stage
Late StageTotal Funding
$0.3MKey Investors
CDA FoundationVirginia Innovation Partnership CorporationUnitedHealthcare
2025-04-04Grant
2023-04-18Grant· $0.07M
2022-08-10Grant· $0.23M
Leadership Team
Steve Arner
President / CEO, Carilion Medical Center
Don Halliwill
Chief Financial Officer
Recent News
Research and Markets
2025-11-27
2025-05-05
Company data provided by crunchbase