Switch · 11 hours ago
Client Lifecycle Relationship Manager
United States
Full-time
Remote
Senior Level
7+ years expSwitch is a company focused on designing, building, and operating data centers to enable future technology. The Client Lifecycle Relationship Manager will own the end-to-end client experience for assigned accounts, ensuring consistent service and communication from onboarding to renewal.
Information Technology & Services
Responsibilities
Own the client lifecycle for assigned accounts, serving as the primary point of contact from onboarding through renewal
Lead customer onboarding activities to ensure clean handoffs, clear expectations, and timely adoption of Switch services
Build and maintain trusted relationships with client stakeholders, including executive sponsors and operational contacts
Coordinate with sales, service delivery, operations, support, product, and legal to ensure a consistent client experience
Plan and run client business reviews and operational reviews using agreed metrics and reporting
Monitor account health, usage data, and engagement signals to identify risks, expansion opportunities, and service improvements
Serve as an escalation point for service issues, SLA management, RCA communication, and Mission Control coordination
Support renewals by partnering with account teams to reduce churn risk and surface growth opportunities
Qualification
Required
Bachelor's degree or equivalent practical experience
7 or more years of experience in client services, customer success, project management, or a related role
Minimum of 3 years' experience supporting customers during active build or construction phases within the data center or similar infrastructure environment
Experience managing complex client relationships across the full lifecycle
Working knowledge of customer experience principles and account health metrics
Ability to analyze data, identify trends, and make practical recommendations
Experience using project or account management tools
Willingness to travel as needed
Availability to support critical issues outside standard business hours when required
Preferred
Clear, direct communicator who shares information without unnecessary complexity; possesses executive presence and can effectively communicate at all levels within an organization
Strong judgment when balancing client needs, contractual commitments, and operational realities
Reliable follow-through on commitments, timelines, and escalations
Partners cross-functionally to identify and resolve issues, driving process and tool improvements informed by customer needs
Client-focused mindset grounded in long-term relationships, not short-term wins
Ability to stay organized and effective while managing multiple accounts and priorities
Benefits
Medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs
Company
Switch
Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gabe Nacht
Chief Financial Officer
Madonna Park
Chief Financial Officer
Recent News
2025-07-15
2025-04-22
2025-03-26
Company data provided by crunchbase