Vector Security · 12 hours ago
Dispatch Reduction Coordinator
Gainesville, VA
Full-time
Onsite
Entry Level
1+ years expVector Security is one of the largest security integrators in the country, dedicated to providing innovative security solutions. As a Dispatch Reduction Coordinator, you will monitor dispatch activity, process false alarm fines, and manage alarm permits to enhance service efficiency and reduce false alarms for customers.
Cloud SecurityNetwork SecuritySecuritySmart Home
Responsibilities
Retrieve data from VSN Dispatch Info Center and InSite to create cases for each site based on the dispatch events and determine cause, resolution, and disposition of each event
Notify customer when service is required after dispatch event to resolve
Follow up as appropriate to verify the status of the PO or service work order
Update service notes and monitor the signal history of the location to ensure that no further false alarms have been generated
Investigate in MASterMind the details of the false alarm signals, including outcome of the dispatch
Summarize and track dispatch events and resolution in D365, categorizing cases according to established guidelines
Pull periodic reports from D365 based on customer requests
Receive new alarm permits requests, determine the site-by-site need for a burg alarm system permit based on local jurisdictional requirements
Contact individual jurisdictions to verify the processing of the permit, receiving and logging confirmation data
Update SharePoint, D365, and MASterMind with the permit information and update the project team with the permit status
Receive permit confirmations in physical or electronic form, scan documents, and send originals to customer’s store location for local filing
Monitor due dates and process permit renewals requests from customers or from local jurisdictions and ensure the data is one file in D365 and MASterMind
Process billing in D365 and MASterMind for admin fees and/or permit costs based on the plan
Monitor due dates and provide periodic updates for jurisdictional databases as required for contact lists and permit-holder information
Process permit cancellations as needed due to store closure or relocation
Receive physical and electronic invoices scan as appropriate
Verify that PD dispatch occurred per the invoice
Contact the local jurisdiction to verify that the dispatch occurred to verify accuracy of billing
Process the fines by creating a quote in D365 and process action billing via MASterMind
Qualification
Required
High School Degree or equivalent
1 - 2 Years Industry Experience
Knowledge of alarm systems monitoring or event history, general alarm devices and uses
Problem Solving Skills and Attention to Detail
Self-Motivated
Customer Service Experience
Benefits
Medical, dental and vision coverage
Company paid life and AD&D insurance.
Company paid short- and long-term disability.
Voluntary benefit products
401k retirement savings plan
Flexible Spending Account
Paid time off
Tuition reimbursement
Employee Assistance Program (EAP)
Company
Vector Security
Vector Security provides intelligent security solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
PNC Bank,PNC Capital Markets
2019-06-11Debt Financing· $450M
Leadership Team
Pamela J. Petrow
President and CEO
Chuck Thropp
Chief Financial Officer
Recent News
2025-08-13
The Philadelphia Inquirer
2025-05-04
Company data provided by crunchbase