The Ritz-Carlton Yacht Collection · 11 hours ago
Manager, Innovation and Product Integration (Hotel)
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
5+ years expThe Ritz-Carlton Yacht Collection is dedicated to redefining ultra-luxury hospitality at sea. The Manager of Innovation and Product Integration drives continuous improvement and innovation across shipboard operations, managing initiatives that enhance guest experience and operational efficiency.
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Responsibilities
Support the continuous improvement of shipboard operations by operationalizing guest experience initiatives in partnership with Product Development and Operations
Develop and refine procedures that enhance the guest experience and improve shipboard operations
Serve as a key facilitator within the Yacht Experience Group, working between Product Development and Operations to prepare initiatives for operational launch, ensuring readiness, alignment, and clarity before fleetwide deployment
Drive cross-functional collaboration to ensure initiatives align with broader brand and hotel operation strategies
Serve as project manager for optimization initiatives, with a focus on implementation readiness, operational adoption, and post-handover evaluation
Oversee CapEx planning, budget management, and purchase order processing for all related projects
Conduct frequent vessel visits and operational assessments to identify improvement opportunities and ensure consistent application of policies and procedures
Provide leadership and operational support to fleetwide officers to maintain safe, seamless, and memorable yacht-based operations
Collaborate with shipboard officers to identify, evaluate, and implement fleetwide enhancements for nautical operations and bridge equipment
Manage relationships with vendors and service providers related to fleet optimization projects, ensuring deliverables meet scope, quality, and budget requirements
Support the ongoing development and refinement of the company’s Integrated Management System (IMS) in alignment with regulatory requirements and industry best practices
Partner with Product Development and Operations teams to support the operational integration of new technologies and equipment, ensuring appropriate documentation, training, and handover
Qualification
Required
Minimum 5 years of experience in cruise operations, preferably within the luxury cruise or yachting industry
Proven experience in project management, including CapEx and budget oversight
Strong knowledge of shipboard operations and guest experience delivery in a maritime environment
Demonstrated ability to manage multiple projects simultaneously in a fast-paced operational setting
Excellent communication (fluent English), leadership, and stakeholder management skills
Must be proficient in Microsoft Office Suite and project management tools
Company
The Ritz-Carlton Yacht Collection
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection offers voyages on three custom-built yachts: Evrima, Ilma and Luminara.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Murren
Executive Chairman
Recent News
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