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Technical Support Engineer - Integrations jobs in United States
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IDR, Inc. · 3 hours ago

Technical Support Engineer - Integrations

positionSan Diego, CA
timeFull-time
remoteHybrid
seniorityMid Level
IDR, Inc. is seeking a Technical Support Engineer - Integrations to join one of their top clients in San Diego, CA. This role involves providing advanced technical support for complex systems, software, and integrations within a dynamic IT environment.
Information TechnologyRoboticsSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide technical support to administrators, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, and networked environments
Respond to escalated situations where first-line support has failed to resolve issues, offering in-depth troubleshooting and resolution
Analyze data to identify potential causes of technical problems and collaborate with engineering teams for solutions
Understand and support the ServiceNow platform, cloud technologies, and troubleshooting practices to resolve complex technical cases
Act as a customer advocate, ensuring successful resolution of technical queries and unexpected behaviors within the platform

Qualification

LDAP/Active DirectorySSOEmail troubleshootingWeb servicesData extraction technologiesNetwork troubleshooting

Required

Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication/user management systems (e.g., Azure AD, Okta, SAML, SiteMinder)
Understanding of email troubleshooting (e.g., Office 365, Exchange)
Knowledge of web services (SOAP, REST)
Experience in data extraction technologies (e.g., JDBC, ODBC) and exporting/importing data between systems
Working knowledge of network troubleshooting tools and techniques (e.g., Ping, Telnet)

Benefits

Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

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IDR, Inc.
dateFounded in 1998
location
Alpharetta, Georgia, USA
people-size501-1000 employees
web-link
http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)

Funding

Current Stage
Late Stage

Leadership Team

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Ashley Holahan
President and CEO
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