Mavenir · 7 hours ago
Manager, Technical Support
Richardson, TX
Full-time
Onsite
Mid, Senior Level
5+ years expMavenir is a leading provider of cloud-native network software, transforming how the world connects. The Manager of Technical Support oversees ORAN deployments, ensuring project execution and technical feasibility, while also collaborating with customers and leading the engineering team to enhance network performance.
Cloud InfrastructureCommunications InfrastructureSaaSTelecommunications
Responsibilities
Oversee all aspects of ORAN deployments, ensuring successful project execution and adherence to timelines
Develop and deliver comprehensive solutions for technical feasibility studies, accounting for successful ATP completion
Collaborate closely with customers to address and resolve queries raised during ATP
Provide strategic guidance to the Drive Testing team, ensuring alignment with project objectives and optimization efforts
Conduct in-depth analysis of post-launch KPls to identify areas for improvement
Implement necessary optimization strategies to enhance network performance
Prepare and deliver monthly reports to the executive team, highlighting critical technical challenges and proposed resolutions
Collaborate with R&D, ST, and other teams to drive timely issue resolution
Provide day-to-day leadership and guidance to the engineering team
Foster a collaborative and high-performing work environment while ensuring project deadlines are met
Proactively identify and escalate project-related issues, working closely with cross-functional teams to implement effective solutions
Thoroughly review CIQ documents and release notes with the customer
Qualification
Required
Bachelor's degree (or foreign equivalent) in Telecommunications Engineering, Computer Science, Electronics and Communication Engineering, or a directly related field plus five (5) years of experience in RAN deployments and integration
Two (2) years of experience in ORAN concepts and technologies
Two (2) years of experience in leading and mentoring operations teams
Two (2) years of experience in troubleshooting RAN components
Two (2) years of experience in defining and implementing exit criteria for projects, ensuring timely and successful completion
Two (2) years of experience in reviewing and approving customer deliverable documents to maintain quality standards
Two (2) years of experience in overseeing a team of RAN optimization specialists and collaborating with customer technical teams
Two (2) years of experience in analyzing pre- and post-launch KPI metrics to identify optimization opportunities and ensure service quality
Will accept a Master's degree plus two (2) years of experience in RAN deployments and integration in lieu of a Bachelor's degree plus five (5) years of experience
Company
Mavenir
Mavenir is a provider of cloud-native network infrastructure that develops multimedia communications and information processing software.
1001-5000 employees
H1B Sponsorship
Mavenir has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.33BKey Investors
Siris Capital GroupKoch Strategic Platforms,Siris Capital GroupKoch Strategic Platforms
2025-06-16Debt Financing· $300M
2024-05-30Private Equity· $75M
2023-05-02Private Equity· $100M
Leadership Team
Pardeep Kohli
President & CEO
B
Bala Balasekar
VP Hardware Development, Radio Access Products
Recent News
2026-01-22
Mobile World Live
2025-12-09
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