Employment Development Department · 12 hours ago
EMPLOYMENT PROGRAM MANAGER I
Alameda County, CA
Full-time
Hybrid
Mid Level
$6,525/mo - $8,170/moThe Employment Development Department (EDD) is one of the largest State departments in California, dedicated to connecting job seekers and employers. The Employment Program Manager I will supervise a unit of staff responsible for determining claimant eligibility for unemployment insurance benefits, ensuring compliance with laws and regulations, and providing customer service.
Government Administration
Responsibilities
Supervise a unit of staff performing the duties of Employment Program Representatives involved in determining claimant eligibility for UI benefits by conducting fact-finding interviews, responding to inquiries, and performing claim processing activities in accordance with laws, regulations, policies and precedent decisions
Provide prompt, accurate and courteous customer services to internal and external customers; may conduct training or assist as a mentor
Monitor all staff functions
Involve staff in the continuous process improvement of the various functions by using the methodology of Total Quality Management (TQM)
Prepare and submit related reports in a timely manner
Lead and involve staff in the implementation of the Employment Development Department's (EDD) policies and procedures, new programs and program changes; has responsibility for office administration including budget, personnel, payroll, staffing, space planning and organization
Apply equal employment opportunity policies in all aspects of promotion, training, and assignment of duties
Travel and/or overtime may be required
Qualification
Required
State Application (STD 678)
Statement of Qualifications (SOQ) should not exceed two pages
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov
Degree and/or School Transcripts
Company
Employment Development Department
When you turn to us, we have a program that can help you reach your goals.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ajit Girn
Chief Information Officer
Lon Rohlfing, PMP®, CAL®, CSPO®, CSM®
Senior Special Projects Advisor to CIO
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