American Express · 13 hours ago
Director, Portfolio Management, Technology Business Enablement
Phoenix, Arizona, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$123K/yr - $215K/yr
9+ years expAmerican Express is a leading financial services company with a long history of innovation. They are seeking a Director of Portfolio Management to drive the transformation of planning and portfolio management processes within the Technology Business Enablement team, focusing on data integrity and strategic engagement across various technology functions.
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No H1B
Responsibilities
Lead the design and transformation of Technology business management processes and change management communications for key cross-functional programs
Develop the process, data requirements, and training for integrating Tech Ops into Tech Investment Planning and agile ways of working in partnership with Technology Business Management team
Create and deliver executive-level communications regarding ongoing priorities, status, and key decisions requiring alignment
Work with data owners and product managers within the Technology Business Enablement and Infrastructure data domains to define user journeys and system rationalization for the enterprise Technology reporting and scorecard ecosystem
Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision
Own key user journeys to define, prioritize, and deliver roadmap, product, and process requirements through technical acumen, customer-first perspective, and strong relationships across engineering and portfolio/commercial management teams
Identify and plan strategic engagement and operating model changes required to mature Tech Ops and Investment planning
Drive risk mitigation, cross-functional collaboration, decision-making, standardization, and consensus across Tech Ops (Infrastructure, Information Security, and Digital Workplace) and Tech Business Management teams
Act as a point of contact for Tech Ops functions in process adoption and alignment discussions with Technology, Product and Portfolio leads
Lead communications and cross-functional program management to deliver on and track shared goals and KPIs
Partner with Engineering teams to guide them on sizing and refining their infrastructure and operations requirements
Develop key integrations with hybrid FinOps, governance processes, Transformation Optimization, and Tech Strategy workstreams
Establish ongoing metrics and KPIs to clearly define success and failure points and to guide roadmap execution and prioritization based on business priorities
Drive an improvement in business outcomes and key results by facilitating prioritization and accelerating delivery across the portfolio
Create an environment of continuous improvement by steering and delivering reflective conversation and regular retrospectives, project standups, workshops, communications, and shared processes to ensure transparency of development process and project performance
Draft impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions; escalate and facilitate resolution of risks, issues, and changes tied to product development
Act as point of contact for internal inquiries and key partnerships across Technology and business teams
Qualification
Required
Minimum of 9+ years of experience technology project management, portfolio management, strategy & transformation, or a related field within a technology, data analytics, or financial services environment
Experience connecting concepts and financials across diverse Technology functions
Proven track record for managing large, complex processes or programs with multiple partners across technical and non-technical functions
Proven ability to lead and motivate high performing teams, juggle multiple workstreams in a rapidly changing environment, and create a culture of belonging, collaboration, excellence, and fun
Self-starter who is able to provide strategic thought leadership and prioritization with limited guidance and in a complex environment
Ability to create clarity and execute plans in ambiguity, and to inspire change without direct authority
Proven leadership skills in high-visibility, high-pressure, strategic transformation programs
Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations
Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication
Capable of leading technology and culture change with excellent strategic and technical thought leadership, and strong program management skills
Outstanding oral and written communication skills with strong personal presence; active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities
Proven track record of launching new processes and the change management required to bring others along
History of high performance with demonstrated adaptability to excel in a fast-paced team, adjust to shifting priorities, and manage others through change
Preferred
Experience working with technology infrastructure, information security, or digital workplace teams a plus
Experience with design and coding across one or more platforms and languages a plus
Bachelor's degree in computer science, data engineering, data analytics, or other technical discipline, or equivalent work experience a plus
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
The Motley Fool
2026-02-05
The European Financial Review
2026-02-05
2026-02-04
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