FirstBank · 21 hours ago
MH Account Representative
Knoxville, TN
Full-time
Onsite
New Grad, Entry LevelFirstBank is a financial institution seeking an MH Account Representative to work in their Specialty Lending Group. The role involves providing excellent customer service, handling customer inquiries and complaints, and ensuring accounts are up to date.
BankingFinanceFinancial Services
Responsibilities
Working with customers to bring their account up to date (accounts currently in collections)
Provides excellent customer service by assisting customers with questions, complaints, and billing questions
Take inbound calls from customers and make outbound calls to customers. This position takes/makes about 80-140 calls a day
Documents all contacts, verifying customer contact information, reason for call, and resolution
De-escalate situations involving dissatisfied customers by helping and supporting the customer
Assists in the training of new employees
Works to achieve goals given every month
Responds and resolves customer service issues via telephone, fax and email
Assist other departments as needed with translating for customers
Comply with all internal and external regulations
Performs other duties as assigned
Qualification
Required
High School Diploma or GED equivalent
Ability to perform each essential duty satisfactorily
Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information
Respectful demeanor toward other associates and managers that promotes a positive and professional work environment
Understand and comply with bank policy, laws, regulations as applicable to your job duties
Complete compliance training and adhere to internal procedures and controls
Report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity
Preferred
Bilingual
Proficient in Microsoft office suite
Excellent written, oral, and reading communication skills
Strong mathematical and analytical skills
Average or above average typing skills
Previous Collections experience
Company
FirstBank
FirstBank, a wholly owned subsidiary of FB Financial Corporation (NYSE: FBK), has approximately $16.3 billion in total assets.
Founded in 1906
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$157.62M2025-01-22Acquired
2017-06-09Post Ipo Equity· $157.62M
2016-09-16IPO
Leadership Team
Christopher Holmes
President and Chief Executive Officer
Michael Mettee
Chief Operating Officer
Recent News
2026-01-22
2026-01-22
2026-01-22
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