GPM Life™ Insurance Company · 1 day ago
Contact Center Customer Service Representative
San Antonio, TX
Full-time
Onsite
New Grad, Entry LevelGPM Life Insurance Company is looking for a Contact Center Customer Service Representative to provide excellent customer service to customers and agents. The role involves managing calls, responding to inquiries, handling complaints, and assisting with policy information.
Financial ServicesInsuranceLife Insurance
Responsibilities
Managing incoming and outgoing calls and customer service inquiries from other departments
Respond to incoming email requests via email, phone call or written correspondence
Confer and discuss alternative options with policyholders who are trying to surrender and transfer their policies to other companies
Engage with Contact Center Team Leader and the Supervisor of Customer Service to meet team and company goals
Complete requested forms and letters that will be sent to policyholders
Handle customer complaints and provide appropriate solutions/alternatives
Provide policy value information, process loans, and assist agents with information
Performs other duties as assigned
Qualification
Required
The ability to work as a team and independently
Attention to detail
Retention of information and strict adhering to privacy rules is required
Willingness to learn about the difference between Life, Term and Universal Life policies and Annuities
Effective communication and customer service skills
Time management and organizational skills
Great people skills
Professional demeanor
High School plus some college or equivalent
Customer service experience required
Preferred
Experience in a life insurance environment preferred
Benefits
401(k) with company match
Medical insurance
Dental insurance
Life insurance
Vision insurance
Generous PTO and holidays
Company
GPM Life™ Insurance Company
Our goal is to help our customers attain the right benefits for their needs. We offer real people who are here to work with you.
Founded in 1934
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jay Moyer
VP - Director of Marketing
Company data provided by crunchbase