Redwood Software · 4 hours ago
Operations Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expRedwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. They are seeking an Operations Program Manager to drive operational excellence across their go-to-market and delivery organizations, focusing on improving scalability, efficiency, and customer outcomes.
Enterprise SoftwareSoftwareWeb Development
Responsibilities
Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics
Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact
Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths
Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes
Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements
Standardize workflows, documentation, and operating cadences while balancing flexibility for growth
Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops
Drive adoption of new processes, tools, and ways of working through thoughtful change management
Partner with functional leaders to develop communication, training, and enablement plans
Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement
Qualification
Required
10+ years of experience in Operations, Program Management, Business Operations, or Process Improvement within a software or SaaS environment
Demonstrated experience leading cross-functional initiatives across Sales, Customer Success, Professional Services, and/or Data teams
Strong background in process improvement methodologies (Lean, Six Sigma, or equivalent)
Proven ability to move from problem definition to solution design to execution and measurement
Excellent stakeholder management, communication, and facilitation skills
Highly analytical mindset with the ability to synthesize complex information into clear recommendations
Preferred
Lean Six Sigma Green Belt or Black Belt (or equivalent practical experience)
Experience with go-to-market operations (e.g., lead-to-cash, forecasting, onboarding, renewals)
Familiarity with SaaS metrics and operating models
Background in change management or organizational transformation
Company
Redwood Software
Redwood Software is an international company providing job scheduling, report distribution and SAP solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$382.54MKey Investors
Turn/River Capital
2024-09-10Private Equity
2024-09-10Acquired
2021-05-11Private Equity· $382.54M
Leadership Team
Shak Akhtar
SVP Finance Automation & Customer Experience Officer at Redwood Software
Lizzie McPhillips
Chief People Officer
Recent News
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