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Associate Product Support Rep jobs in United States
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TransCore · 13 hours ago

Associate Product Support Rep

positionOrlando, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp
TransCore, a subsidiary of ST Engineering, is hiring two Associate Product Support Representatives to join their team in Orlando, Florida. The role involves providing customer service and product support for TransCore's products through various communication channels, managing customer information, and troubleshooting issues.
RFIDSoftwareTransportationTravel
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H1B Sponsor Likelynote

Responsibilities

Evaluates, and prioritizes Work Orders / Tickets generated by the system experiencing problems with hardware, software, networking, and other computer-related technologies
Monitors email and phone communication (both internal and external) to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies
Handles problem recognition, research, isolation, resolution, and follow-up for routine problems, referring more complex problems to supervisor or technical staff
Professional communication between clients via email, Technicians, and support via phone
Shift work will be required based on operational needs. Able and willing to work on the 1st, 2nd or 3rd schedule as assigned

Qualification

Customer service supportPC literateWindowsMicrosoft OfficeLinux OSA+ certificationProfessional communicationProblem-solving

Required

Typically requires 0-2 years of general work experience
High School diploma or general education degree (GED) required
PC literate; Windows, Microsoft Office
Shift work will be required based on operational needs. Able and willing to work on the 1st, 2nd or 3rd schedule as assigned

Preferred

Post High School education is preferred
Familiarity with tolls system maintenance and repair is preferred
Linux OS, A+, preferred

Company

TransCore

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Transcore is a transportation service provider that develops solutions for open road tolling.
dateFounded in 1981
location
Hummelstown, Pennsylvania, USA
people-size1001-5000 employees
web-link
http://www.transcore.com

H1B Sponsorship

TransCore has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (5)
2022 (4)
2021 (1)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-09-03Acquired
2012-07-13Grant

Leadership Team

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Whitt Hall
President & Chief Executive Officer
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Gary Bucciarelli
Executive Vice President and Chief Financial Officer
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Recent News

GlobeNewswire
TransCore and South Jersey Transportation Authority Complete All-Electronic Tolling Conversion on the Atlantic City Expressway
2026-01-20
GlobeNewswire
TransCore Appoints Deborah Sharpless as First Chief Experience Officer
2026-01-15
GlobeNewswire
Delaware Department of Transportation and TransCore Launch New Tolling Back Office System to Enhance Statewide Operations
2026-01-06
Company data provided by crunchbase