SFE- Southwest Foodservice Excellence · 9 hours ago
IT Support Technician
Scottsdale, AZ
Contract
Onsite
Entry Level
$55K/yr - $62K/yr
1+ years expSFE- Southwest Foodservice Excellence is seeking an IT Support Technician to provide front-line IT support for end users. The role involves troubleshooting hardware and software issues, managing employee onboarding, and ensuring SLA compliance while delivering customer-focused technical support.
EducationFood and BeverageNutrition
Responsibilities
Receive and respond to technical support inquiries via phone, email, Teams/chat, or in-person through Jira Service Management
Troubleshoot issues reported by users, identify root causes, and provide timely resolutions or workarounds non-technical users
Utilize NinjaRMM and remote desktop tools to assist users remotely in resolving technical issues
Create and provide step-by-step guidance to help users troubleshoot and resolve problems independently when possible
Monitor and review security alerts from Microsoft Defender with AI-assisted recommendations
Follow established runbooks to handle routine alerts or escalate complex/high-severity incidents to the Sr. Manager, Information Technology for further investigation
Escalate unresolved or complex technical issues to appropriate internal teams for further investigation and resolution
Follow escalation procedures and ensure timely communication with users regarding the status of their inquiries
Perform initial setup of computers, user accounts in Microsoft 365, LINQ and other business systems
Manage group memberships, data access permissions, and coordinate device procurement
Assist with Microsoft Intune device enrollment, Windows 11 Pro upgrades, and ongoing endpoint maintenance using NinjaRMM
Assist team members with device lifecycle upgrades
Provide first-level support for business applications including LINQ (POS/nutrition management), Nutrislice (menu management) and internally-built application(s)
Ensure work is carried out in a timely and proper fashion per stated service level agreements
Oversee user system account additions, moves, and changes across Microsoft 365 and business applications
Maintain accurate inventory of computers, hardware, and software ensuring compliance with internal policies and licensing requirements
Perform other duties or special projects as required in support of the department's goals
Qualification
Required
1-3 years experience with Windows 10/11 Pro
1-3 years experience with Microsoft 365 administration
1-3 years experience with Microsoft Entra ID (user authentication, MFA setup, account management)
1-3 years experience with ticketing systems (Jira Service Management, Freshservice, or similar)
1-3 years experience with remote support tools
Excellent interpersonal and communication skills — able to explain technical concepts to non-technical users
Professional, presentable, and comfortable in a customer-facing environment
Takes direction well and follows established processes
Strong organization and time management skills
Proven troubleshooting and problem-solving abilities
Works well with individuals of all levels of technical experience
Preferred
Experience with Intune/endpoint management
Familiarity with Microsoft Defender or security alert triage
Experience supporting POS systems or food service/K-12 environments
CompTIA A+, Security+, or similar certifications
Company
SFE- Southwest Foodservice Excellence
SFE is a premier foodservice management provider that is dedicated exclusively to building K-12 nutrition programs.
1001-5000 employees
H1B Sponsorship
SFE- Southwest Foodservice Excellence has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harkness Capital
2017-08-14Private Equity
Leadership Team
Monty Staggs
Chief Executive Officer
Bryan McMahon
Chief Financial Officer
Recent News
2023-12-25
Food Management
2023-12-25
2023-12-25
Company data provided by crunchbase