NEOGOV · 16 hours ago
INCOME MAINTENANCE CASEWORKER III (Reception/Energy Trainer)
Alamance County, NC
Full-time
Onsite
Mid, Senior Level
$47K/yr - $58K/yr
2+ years expNEOGOV is part of Alamance County Government, and they are seeking an Income Maintenance Caseworker III responsible for providing quality assurance, technical expertise, and training across Economic Services. The role involves evaluating case records, developing training curricula, and advising staff on policies and procedures related to income maintenance programs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Evaluate case records, benefit calculations, and all communication with customers to ensure proper procedures are followed in the delivery of benefits and compliance with policy standards
Plan, develop, and conduct training curricula tailored to trends identified through quality assurance reviews and troubleshooting within the NC FAST system
Maintain up-to-date awareness of policy changes, regulatory updates, and procedural guidance across all public assistance programs administered by Economic Services
Provide over-the-shoulder support to staff by assisting customers and coworkers with troubleshooting complex or problem cases in the NC FAST system
Advise and guide staff on policies, regulations, and eligibility criteria for income maintenance programs, ensuring consistent and accurate interpretation of rules
Serve as a lead worker, providing technical assistance, second-party reviews, and coaching to lower-level caseworkers to promote quality and timeliness in service delivery
Qualification
Required
Bachelor's degree from an accredited four-year college or university OR Associate degree from an accredited program in Human Services Technology, Social Services, Business Administration, or a closely related field OR High school diploma or equivalent with relevant paraprofessional, clerical, or public-facing experience
Two (2) years of experience as an Income Maintenance Caseworker is required in addition to the qualifications listed above
Prior experience with Microsoft Windows suites of products
Possession of a valid NC driver's license
Qualifying experience includes interviewing, negotiating, explaining program information, customer service, data collection, data entry, data analysis, and performing mathematical or basic legal tasks
Benefits
Health Insurance
Dental Benefit
Vision Insurance
Voluntary Benefits
Death Benefit
Life Insurance
Retirement Benefits
Vacation Time
Sick Time
County Observed Holidays
Employee Assistance Program
Employee Fitness Center
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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