Autodesk · 1 day ago
Senior Director Business Strategy & Excellence
Plano, TX
Full-time
Hybrid
Director/Executive
$183K/yr - $328K/yr
10+ years expAutodesk is a leading software company known for helping innovators turn their ideas into reality. They are seeking a Senior Director of Business Strategy & Excellence for Customer Success to drive operational excellence and strategic initiatives that enhance efficiency and customer experience.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Global Customer Success strategy, including Business Excellence Strategy, ensuring alignment with organizational goals and future market needs
Manage resource allocation and budget planning for excellence initiatives
Ensure robust governance for strategic initiatives and monitor progress against defined outcomes
Lead data, analytics and insights for CS, leveraging technology to enable impactful and informed decision-making, enhance program delivery, and support change management towards a data-driven organization
Establish and monitor KPIs, success metrics, and continuous improvement frameworks
Champion operational best practices, process and capability optimization and standardization across regions and functions
Change Management practice, leading transformational programs that drive customer satisfaction, scalability, and data-driven decision-making
Standardize and streamline Readiness services across all CS organizations and Geos
Serve as a trusted advisor and proxy to the Chief Customer Officer, representing Customer Success in executive forums and key discussions
Lead, engage, and motivate the Business Excellence team, driving high performance in accordance with One Orbit values
Act as a thought leader, influencing organizational direction and fostering global collaboration
Qualification
Required
10+ years of experience in Customer Success, Business Operations, Strategy, or related functions within global, matrixed organizations
8–10 years of senior leadership experience, including responsibility for multi-disciplinary teams and cross-functional initiatives
Proven track record leading global teams, with experience managing leaders and organizations of 20+ people and scaling teams over time
Experience serving as an executive advisor or proxy for C-suite leadership, including preparation of executive communications, strategic narratives, and decision-ready analyses
Experience in operational leadership for P&L organizations
Demonstrated success designing and executing business strategy, operating models, and governance frameworks at enterprise scale
Extensive experience leading operational excellence, business transformation, and continuous improvement initiatives across regions and functions
Proven ability to drive KPI frameworks, performance metrics, and data-informed decision-making, including oversight of analytics, insights, and systems capabilities
Change management leadership experience, including enterprise transformation, readiness programs, and process optimization
Deep experience in Customer Success strategy, programs, and operations, ideally within SaaS, technology, or subscription-based business models
History of improving customer experience, scalability, and operational efficiency through innovation, standardization, and technology adoption
Extensive experience partnering with C-suite executives and senior leadership to frame decisions, communicate insights, and influence organizational direction
Demonstrated ability to represent an organization in executive forums, lead complex discussions, and provide thought leadership at global scale
Experience managing global budgets, resource allocation, and strategic investment planning
Ability and willingness to travel up to 50% globally
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
A comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Janesh Moorjani
CFO
Amy Bunszel
Executive Vice President, Architecture, Engineering and Construction
Recent News
2026-02-02
Company data provided by crunchbase