Northwestern Memorial Hospital · 18 hours ago
Technical Analyst
United States
Full-time
Remote
Mid Level
3+ years expNorthwestern Memorial Hospital is committed to delivering world-class care through innovative medical practices and research. The Technical Analyst will ensure the operational integrity of assigned application systems, collaborating with teams to monitor, analyze, and plan necessary upgrades to meet user needs.
Health Care
Responsibilities
Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
Provides guidance and support for computing platforms and systems integration
Actively participates in on-going processes to integrate end users requests with software functionality
Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment
Responds thoroughly and promptly to customer needs as defined in conjunction with our customers. Follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, etc.)
Works effectively in supporting the technical teams and customers with project and support activities. Actively participates and communicates with the project teams. Prepares and delivers effective support by seeking a thorough understanding of the team’s goals and objectives
Understands the business and clinical processes at NMHC and the operational environments of assigned customers
Communicates clearly, responsively, and purposely with customers and team members
Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of IT solutions
Assists with projects in the planning, design, development, testing, and implementation of application software code. This could include preparing time estimates for project activities and helping develop project timelines, monitoring performance, and reporting progress toward project milestones
Analyzes business requirements, recommends system changes, writes technical specifications and implements systems and system changes to address changing application requirements
Provides support including the identification and implementation of NMHC best practice standards
Seeks to improve talents and skills consistent with overall IS direction
Provides mentoring and acts as a resource for Associate Analyst, and other application team members
Focuses on IS team success and promotes collaborative efforts with others
Shifts among different support and project roles as required by situation
Adapts well to rapid change and multiple priorities
Contributes to the IS Knowledge Repository
Providing on-call support is required
Qualification
Required
3+ years technical experience
Excellent verbal and written communications skills
Preferred
Bachelors in related field (or equivalent experience)
3+ years of experience in core discipline in the healthcare industry
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Company
Northwestern Memorial Hospital
Northwestern Memorial Hospital is an academic medical center.
Founded in 1981Chicago, Illinois, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Nguyen
Co-Founder of Volunteer Services to Cardiology Department
Adewumni Sulaiman
ECMO Specialist
Recent News
2026-02-02
2025-09-23
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