NEOGOV · 1 day ago
IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (EUC ZL)
Baton Rouge, LA
Full-time
Onsite
Entry, Mid Level
4+ years expNEOGOV is part of the State of Louisiana's Division of Administration/Office of Technology Services, which is focused on delivering innovative IT solutions. The role involves providing technical support for end user devices and managing IT incidents for a large user base across various locations in the state.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Acts as the first point of contact to provide end user support through information updates, creation and tracking of service requests, performing basic or advanced hardware, and software troubleshooting tasks
Performs user and system account management tasks such as; resetting passwords, updating user account information, tracking and updating assigned asset information
Provides feedback to customers concerning basic and advanced technical incidents
Surveys customer technical and business process information gathering and performs analysis to prepare for system implementations or software changes
Technically leads user and system testing of new or changed software and hardware settings and configuration
Performs installation, configuration, break/fix, troubleshooting, repair and decommissioning tasks
Leads and participates in large-scale hardware and software deployment projects at locations within the region or infrequently around the state
Utilizes ticketing system to receive work orders and log all services provided and hours worked
Documents solutions for issue and problem resolution for future knowledge base needs
Participates in statewide emergency preparedness and response planning and support activities including setting up temporary networks, computers and printers at shelters and other relocation sites
Responsible for creation of project documentation, end user messaging information and end user training guides
Performs installation, maintenance, and configuration of software and applications
Functions as a technical liaison with the end user, OTS technical teams, third party support groups and the vendor community to perform device hardware, software and application troubleshooting for resolution of issues and problems
Acts as a technical lead for team members and assists with providing basic, advanced and highly complex onsite and remote end user hardware, software and application support for devices including: desktops, laptops, tablets, phones, printers, scanners, audio/video units, fax units and associated peripherals in customer offices
Performs mobile device management enrollment and configuration deployment
Acts as a project consultant for hardware and software deployments and changes to establish requirements, timeline, resources, costs and overall plans
Leads highly complex projects pertaining to end user technologies
Performs local area network troubleshooting with assistance from higher-level engineers for network routers, switches and cabling
Travels throughout the domiciled region as needed or around the state as requested
May provide direct or functional supervision over lower-level personnel
May serve as a technical lead for providing training to personnel on highly complex end user services and technologies
Participates in continuing education and skills growth training related to end user support tasks
Participates in meetings with supervisors, technical and program office staff
Identifies opportunities for improvement of services and operations and makes recommendations to supervisory staff
Participates in scheduled on-call rotation to provide after-hours support
Performs all other tasks, special projects, analysis, studies, and plans as directed
Qualification
Required
Four years of experience in information technology
Six years of full-time work experience in any field plus two years of experience in information technology
An associate's degree in information technology plus two years of experience in information technology
A bachelor's degree plus two years of experience in information technology
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology
A master's degree plus one year of experience in information technology
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion
Benefits
Insurance Coverage
Parental Leave – Up to six weeks paid parental leave
Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.
Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase