Renovo Solutions · 22 hours ago
Sr. Operations Support Specialist
Boston, MA
Contract
Onsite
Mid, Senior Level
4+ years expRenovo Solutions is a nationwide healthcare technology management company dedicated to improving outcomes for healthcare and life science partners. The Sr. Operations Support Specialist will provide on-site account administration and maintain relationships with various stakeholders while ensuring the accuracy and completeness of service reports and inventory management.
Health Care
Responsibilities
Must exhibit excellent leadership ability and personnel skills. An individual must be able to deal with people in a managerial or supervisory role, establish work priorities and schedules, training requirements, etc., in a manner sensitive to both the customer and coworkers
Must take responsibility for clerical needs, including completeness and accuracy of service reports while also entering the information into our CMMS RENOVOLive system in a timely manner. Other duties include filing, tracking scheduled maintenance (SM) and repair services (CM), monthly status reports, and notification to departments of overdue and incomplete SM’s
Coordinates and monitors till completion outside vendor services provided to account. Escalates challenges as applicable and works with all parties to resolve escalation while keeping the end user and sponsor updated at all times. Will also be involved and responsible for the negotiation of service contracts when necessary
Responsible for processing inventory additions and deletions to the RENOVO Services agreement, while maintaining an accurate inventory in RENOVOLive and customer CMMS if applicable. Will routinely inventory cycle counts to validate inventory accuracy. Communicates with appropriate support staff pro-actively to assure customer satisfaction with the RENOVO program. Reviews Inventory & budgetary reports for accuracy and completeness routinely. Meets with sponsor weekly to review agreed upon metrics and data related to program performance, while also discussing escalations and other important topics
Must work independently to schedule all SMs (scheduled maintenance) proactively while balancing repair calls (corrective maintenance) as required. Will always pursue a SM monthly completion rate of 100%. Must respond to all urgent requests for service verbally within 15 minutes
Must prioritize balance of repairs and scheduled services accordingly. Will monitor all repairs till completion, then follow up with equipment end-user to make sure they are satisfied with the repair
Orders and tracks all necessary parts and purchased services for repairs using the approved purchasing method for the account. Demonstrates good judgement on which repairs are attempted on-site. Will obtain sponsor approval on certain part acquisitions (will be specified), and responsible for maintaining and accurate inventory and usage report
Maintains timely and accurate knowledge of equipment status through proper use of department schedules, inventories and PM schedules
Must exhibit extraordinary customer relations skills. A close daily relationship with the customer sponsor and account staff requires a high level of customer satisfaction and perception of value per dollar cost. Company image is perceived primarily through contact with the customer and onsite personnel
Must work closely with his or her Managers to keep them informed of account status. This must include SM status, repair status, level and type of projects underway and customer concerns, challenges and escalations
Assists in user education and new equipment evaluation as requested. Assists in evaluation of predictable life span of aging equipment
As pertaining to equipment management, tracks safety and quality related issues as required by the facility including hazard notification, equipment failure related to end user safety, manufacturer recalls and mandatory equipment notifications and upgrades. Attends Safety / OSHA Committee meetings as required by the facility
Performs other duties as assigned, including escorting vendors, and assisting with on-site repair calls as needed
Performs other duties as assigned by your Manager
Qualification
Required
B.S Degree or equivalent required
Exceptional organizational and administrative skills required
Excellent written and verbal communication skills required
Proficient in Microsoft Office products, with emphasis in excel
Must exhibit excellent leadership ability and personnel skills
Must take responsibility for clerical needs, including completeness and accuracy of service reports
Coordinates and monitors till completion outside vendor services provided to account
Responsible for processing inventory additions and deletions to the RENOVO Services agreement
Must work independently to schedule all SMs (scheduled maintenance) proactively
Must prioritize balance of repairs and scheduled services accordingly
Orders and tracks all necessary parts and purchased services for repairs
Maintains timely and accurate knowledge of equipment status
Must exhibit extraordinary customer relations skills
Must work closely with his or her Managers to keep them informed of account status
Assists in user education and new equipment evaluation as requested
Tracks safety and quality related issues as required by the facility
Performs other duties as assigned, including escorting vendors, and assisting with on-site repair calls as needed
Preferred
Minimum of 4 years of experience in the Life Science / Research industry preferred
Company
Renovo Solutions
Renovo solutions provides coverage and services to hospitals and healthcare facilities across the united states.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Water Street Healthcare Partners
2022-01-11Private Equity
Leadership Team
Bill Newell
Chief Executive Officer
Joseph Happ
Co-Founder
Recent News
2025-09-12
2022-01-13
2022-01-12
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