Assembled · 4 hours ago
Software Engineer - Integrations Platform
United States
Full-time
Remote
New Grad, Entry, Mid Level
0+ years expAssembled is a company that provides a unified platform for customer support, balancing human agents and AI. They are seeking a software engineer to help build the foundation of their integrations platform, focusing on developing reliable and scalable integrations that enhance customer experience.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
We're building a consistent framework for integrations, covering authentication, rate-limiting, retries, and error handling, so that new integrations can be developed and operated with confidence
Our largest customers rely on systems like Salesforce, Zendesk, and ServiceNow. We're building robust, bi-directional integrations with these platforms to power scheduling, reporting, and AI-driven automation
Many integrations require low-latency synchronization of data (e.g. agent schedules, tickets, or knowledge articles). We're building pipelines that can reliably handle millions of events per day while maintaining consistency
Integrations fail for reasons outside our control: API changes, expired tokens, third-party outages. We're investing in systems that make failures visible and actionable for both our team and our customers
As we scale our AI agent products, we're building integrations that allow AI to fetch, reason over, and act within customer systems in real-time. This requires not only traditional data syncs, but also secure action execution and guardrails
Qualification
Required
0-4 years of engineering experience, with interest in building integrations, APIs, or distributed systems
Excited to learn and contribute to a high-leverage platform that powers dozens of integrations across our product surface
Strong empathy for customers and understand that integrations are often mission-critical to adoption and trust
Thrive in ambiguous, cross-functional problem spaces: balancing customer needs, security requirements, and technical constraints
Enjoy working closely with product and go-to-market teams to understand which integrations drive the most impact
Familiarity with or eagerness to learn one or more parts of our stack: Integration surfaces: REST APIs, GraphQL, webhooks, streaming APIs, Data sync & pipelines: Postgres, Snowflake, event queues, Redis, Languages: Go and Python, Infrastructure: AWS, Kubernetes, observability platforms (Datadog, Mezmo, CloudWatch)
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase