HCA Healthcare · 10 hours ago
Product Support Analyst I
Brentwood, TN
Full-time
Onsite
Entry Level
1+ years expHCA Healthcare is committed to supporting its team members and is seeking a Product Support Analyst I. This role involves providing third level technical and end-user support for revenue cycle systems, acting as a liaison between IT, system vendors, and business areas to resolve technical and operational issues.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Contribute functional and technical input to the resolution of inquiries from business areas within their area of specialization
Capture product defects (i.e. errors, broken functionality) and submit to the vendor
Document product enhancements for vendor solutions
Promote continuous improvement and best practice in processes and performance
Collaborate with deployment/Quality Assurance technical teams and system vendor to capture technical operational requirements for a production deployment (i.e. points of failure, scheduled jobs) to support transition to System Operations with initial production implementation/pilot
Resolve system issues and problems
Practice problem avoidance and root cause analysis
Document the business need for vendor delivered solutions
Participate in deliverables for small to medium project and product upgrades
Collaborate in process improvement projects with business analyst as needed
Promote continuous improvement and best practice in processes, performance, and data accuracy and submit projects for consideration
Manage and monitor product life cycles
Execute queries for product research and data flow reconciliation
Manage and execute utilities
Complete dataflow reconciliations between various revenue cycle and workflow systems
Qualification
Required
Minimum one to two years of related experience
Preferred
Associates Degree
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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