Bank of Hawaii · 13 hours ago
Technician IT Desktop Support
Honolulu, HI
Full-time
Onsite
New Grad, Entry Level
0+ years expBank of Hawaii is a financial institution seeking a Technician IT Desktop Support to manage the installation, configuration, and support of endpoint devices. The role involves ensuring compliance with regulations, delivering exceptional customer experiences, and maintaining documentation of IT procedures.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Under the direction of the Manager, responsible for the installation, configuration, testing, and production support of endpoint devices, including personal computers, desktop telephones, and cell phones
Supports production environment in relation to desktop personal computers, desktop telephones, cell phones, and any other endpoint devices
Logs/tracks problems, responds to questions/support requests, and meets established service levels
Handles customer requests for telecommunications support
Assesses impact of user problems
Assigns outstanding problems to appropriate support team, ensures priorities/deadlines are established
Follows-up according to procedures and confirms resolution with user prior to closing reports
Monitors endpoint device performance levels and develops appropriate alerting/reporting processes
Implements program/system updates and enhancements in accordance with policies and IT standards
Assists in endpoint device updates, and ensures processes are in place so similar updates are applied to underlying infrastructure and associated interfaces
Maintains documentation of IT procedures, system configuration standards, maintenance, and upgrades
Maintains knowledge of assigned products and services
Follows risk management guidelines and procedures, ensuring compliance
Implements and maintains endpoint devices as specified by a set of requirements
Develops and maintains documentation of all technical development and subsequent revisions
Maintains and enhances third-party software
Plans/executes endpoint device installations and upgrades, including security and program configuration and maintenance for business applications and databases in production, development, test, and disaster recovery environments
Provides systems and/or process analysis and design to meet functional and organizational requirements
Incorporates BOH information security policies and procedures into all system designs and the reuse of existing components within designs where feasible and efficient
Supports full systems life cycles which include hardware or software replacement and redesign
Adheres to test plans, incorporating Corporate Testing Standards
Independently performs testing activities
Identifies and defines processes for acceptance testing and reviewing results
Ensures results are documented and approvals are received
Analyzes problems and ensures resolution
Participates in the development of application recovery plans, ensuring they are reviewed, tested, and documented accordingly
Serves as a primary interface with vendors/service providers, ensuring maintenance of vendor and Bank relationships
Assists in managing vendor to deliver agreed-upon service levels and delivery commitments related to systems performance
Initiates communication with vendor and, if any, escalates with vendor management for problem resolution
Assists in the development of Request for Information (RFIs), Request for Proposal (RFPs), and business cases
Participates in evaluation of vendor proposals and performance
Participates in team events and projects
Educates users on endpoint devices, and acts as an IT consultant
Provides cross training with other team members to maintain effective back up
Participates in the evaluation and implementation of new technology
Takes initiative to become educated and knowledgeable on topics that pertain to technology and role
Monitors trends and new developments in specific technologies
Develops and communicates career goals to management, works with management to develop plan for achieving career objectives
Participates in interviews and selection of prospective new staff members
Maintains a positive business relationship with business units/partners
Understands business strategy and provides input in support of those strategies
Communicates project status and schedules proactively
Performs all other miscellaneous responsibilities and duties as assigned
Qualification
Required
Bachelor's degree from an accredited institution or equivalent work experience
Minimum of 0 – 2 years of work experience in information technology supporting endpoint devices
Demonstrated proficiency and expertise with personal computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software
Knowledge of or ability to use Bank software and systems
Basic knowledge and experience in Windows systems administration, systems monitoring, troubleshooting, installing and configuring Windows, and patching and securing the Windows Operating System
Basic knowledge of server virtualization concepts, imaging, and configuration management
Basic scripting knowledge such as Windows PowerShell, VBScript, and DOS
Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
Excellent oral and written communication skills
Effective interpersonal skills and collaborative style to include teamwork and team building ability
Understanding of contractual agreements
Ability to work independently and drive assigned tasks through to completion
Understands the discipline of business process management
Effective conflict management and negotiating skills
A self-starter with a strong willingness to learn and accept instruction
Capacity to take initiative, and ability to accept change and adapt to shifting priorities
Willingness to identify problems and come up with creative solutions
Willingness to become a 'subject matter expert' in multiple support areas
Possess critical thinking, analytical ability, and problem solving skills
Able to think and react positively and professionally even in stressful situations
Effective time management and prioritization skills
Ability to work flexible hours including holidays, weekends and evenings as needed and assigned
Compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures
Company
Bank of Hawaii
Bank of Hawaii Corporation is a bank holding company that provides a wide range of banking services.
1001-5000 employees
H1B Sponsorship
Bank of Hawaii has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$162M2024-06-18Post Ipo Equity· $162M
1978-01-13IPO
Leadership Team
James C. Polk
Vice Chair and Chief Banking Officer
Matt Emerson
Vice Chair - Chief Retail Banking Officer
Recent News
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