Chase · 11 hours ago
Product Manager, Vice President- Digital Communication Strategy
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid, Senior Level
$123K/yr - $201K/yr
5+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Vice President in Digital Communications Strategy, you will drive product innovation, manage the product life cycle, and ensure high-quality customer experiences by collaborating with cross-functional teams.
BankingFinancial Services
Responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Define meaningful customer experience (CX) metrics—such as email channel effectiveness, communication performance, and impact on customer satisfaction and engagement—by creatively leveraging diverse data sets to establish new standards for servicing communications
Develop governance framework for qualitative CX assessments, assessing message content in the context of broader omni-channel customer experience
Identify and value-size opportunities to improve customer experience, in terms of business/customer outcomes
Identify communication platform capabilities that will help value measurement and overall strategy; partner with other product managers to drive prioritization and development
Build and maintain strong relationships with business partners to influence and drive change
Demonstrate exceptional organizational and leadership skills to manage multiple priorities, ensuring consistent, high-quality execution of communications strategies
Effectively connects stakeholders by identifying and engaging the appropriate teams and individuals, ensuring timely consultation and collaboration to drive optimal outcomes
Qualification
Required
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Deep analytical thinking and questioning mindset, with the ability to understand available data and to ideate ways to drive valuable insights
Demonstrated ability to thrive in ambiguous environments by developing new qualitative and quantitative frameworks and metrics from the ground up, leveraging large and complex data sets to drive strategic insights
Exceptional communication and interpersonal skills to influence, negotiate, and build strategic relationships with key stakeholders across the organization
Passion for improving customer experiences across omni-channel experiences
Maintains a positive, solutions-focused approach, consistently embracing challenges and coming up with creative and strategic ways to solve problems
Advanced presentation abilities, both verbally and visually, educating and engaging diverse audiences with tailored, impactful messaging that drives alignment and action
Demonstrates independence, motivation and a proactive approach in all aspects of their work
Meticulous attention to detail and a proactive, results-driven approach, ensuring excellence and accountability in all deliverables
Preferred
Demonstrated prior experience working in a highly matrixed, complex organization
Experience in a similar industry or sector: Familiarity with industry-specific trends and challenges can be advantageous
Strong visual storytelling skills, with the ability to create compelling and impactful documentation that effectively communicates complex ideas to business partners across the firm. This includes proficiency in designing visually engaging presentations, reports, and other materials that enhance understanding and drive engagement
Proven track record of successful partner engagement and relationship-building in a large, matrixed organization
Certification in project management or a related discipline, such as PMP or Agile methodologies
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
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