Independence Physician Management (IPM) · 1 day ago
Manager - Revenue Cycle Practice Support
Wayne, PA
Full-time
Onsite
Mid, Senior Level
5+ years expIndependence Physician Management (IPM) is a subsidiary of UHS focused on developing and managing multi-specialty physician networks and urgent care clinics. The Manager of Revenue Cycle Practice Support is responsible for leading a team of Revenue Cycle Specialists to enhance revenue processes and patient satisfaction across IPM Markets.
Hospital & Health Care
Responsibilities
Develop key performance indicators (KPIs)/dashboards for the IPM Markets to identify trends, track results and identify opportunities for process improvement, enhanced performance and maximized reimbursement. Focus will be on front-end measures that will improve and accelerate revenue cycle processes to achieve higher productivity, faster payments, decreased rework, and improved patient services. Develops Market goals to support the business objectives established by IPM
Capture feedback from the Revenue Cycle Specialists and IPM CBO related to process gaps between the Markets and the CBO. Plan and coordinate process improvement efforts while driving standardization of workflows (best practices). Effectively communicate process change and solutions to CBO and Market stakeholders
Review and publish “front-end” revenue cycle metric results (e.g. copay collection, non-TOS collections, eligibility verification, denial analysis) to IPM CBO. Assist in focusing the Revenue Cycle Specialists on issues that will positively impact financial performance
Demonstrate excellent initiative and judgement. Work independently applying effective approaches to task prioritization, time management, delegation of tasks and meeting deadlines. Exhibit outstanding decision making and customer service
Conduct monthly one-on-one meetings with direct reports to provide a structured time to provide coaching, discuss accomplishments and review the status of revenue cycle operations within their scope of responsibility. Discuss areas of professional development as well as goal tracking/reporting, projects, and other pertinent topics. Maintain comprehensive and concise documentation of the one-on-one sessions, next steps, and expectations
Promote accountability and ownership. Sets appropriate standards of performance and communicates clear expectations to the Revenue Cycle Specialists. Show direct and tangible evidence of coaching, mentoring and professional development
Responsible for the employment hiring process for Revenue Cycle Training and Support Department. Prepare well thought-out and meaningful performance appraisals for direct reports. Provide tangible examples of work performance/behaviors that are documented in the annual appraisal. Use the appraisal to both summarize performance as well as focus on opportunities for improvement and recognizing performance that exceeds expectations
Qualification
Required
Bachelor's degree preferred with a minimum of 5 - 8 years' experience working in a healthcare (professional) billing, health insurance, Coding or equivalent operations work environment
Minimum 3-5 years of direct supervisory or managerial experience required
Healthcare (professional) billing, knowledge of CPT/ICD-10 coding, claim submission requirements, remittances, insurance credit and refunds
Thorough understanding of the revenue cycle and how the various components work together
Service excellence, and recruiting, training, leading and performance management of staff
Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology
Knowledge of electronic equipment, computer hardware and software, including applications
Proficient in mainframe billing software (e.g., Cerner, Epic, IDX)
Up to 25% travel
Benefits
Competitive Compensation & Generous Paid Time Off.
Excellent Medical, Dental, Vision and Prescription Drug Plans.
401(K) with company match.
Company
Independence Physician Management (IPM)
Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase