Close · 16 hours ago
Support Engineer (USA Only - 100% Remote)
United States
Full-time
Remote
Entry Level
1+ years expClose is a CRM company focused on helping small to medium-sized businesses succeed and scale. They are hiring a Support Engineer to assist customers with technical issues, build automation tools, and improve their API ecosystem.
CRMDatabaseEmailSaaSSalesSales AutomationSales EnablementSmall and Medium BusinessesSMSVoIP
Responsibilities
Solve technical problems daily. Handle support tickets during US business hours, with a focus on API questions, data migrations, integrations, and complex technical issues. You'll protect engineering time by solving problems that would otherwise escalate
Build tools that compound. Write Python scripts for imports, data cleanup, deduplication, and reporting. Create internal tooling that improves support efficiency and external utilities that customers can reuse. Your work will eliminate hours of manual support work weekly!
Enable Customer Success. Assist customers with API usage, migrations, and data transformations. Support Sales and Success teams with technical troubleshooting for large customers. Your work directly impacts customer retention and growth
Improve our API ecosystem. Write clear bug reports and reproductions for engineering. Contribute to documentation and API examples based on real-world usage patterns. Make Close's API better through frontline insights
Experiment and automate. Test new AI tools, workflows, and automation approaches. Use AI thoughtfully to accelerate problem-solving while maintaining the quality and depth customers expect
Qualification
Required
Experienced with Python. You have 1+ years using Python to solve real problems - whether building scripts, automating workflows, or interacting with APIs. You can debug, explain your code, and aren't afraid to dig into unfamiliar systems
Customer-focused. You have experience in customer-facing roles (sales, support, or similar) and genuinely care about helping people succeed. You can explain technical concepts clearly and guide customers with friendly strength
An automation enthusiast. You see repetitive work and think 'I can build something to fix this.' You experiment with AI tools to improve workflows, but you understand when manual debugging is required. You're AI-native: you use tools like Claude, ChatGPT, or Copilot thoughtfully to augment your work, not replace your thinking
A strong communicator. Your written communication is clear and structured. You can document your work, write bug reports that engineering appreciates, and collaborate effectively in an async-first environment
Comfortable with autonomy. You take ownership of problems, move with urgency, and don't need heavy oversight. You're pragmatic over theoretical and have a bias toward action
A strong written communicator in English
Located in US time zones (ET, CT, MT, or PT)
Comfortable working 100% remote in a fully distributed team
Preferred
JavaScript/TypeScript experience
Experience with web scraping (requests, scrapy, BeautifulSoup)
Familiarity with CRMs or sales tools
Experience at API-first companies like Stripe, Twilio, Zapier, or similar
Public code samples or GitHub contributions
Experience writing technical documentation
Familiarity with fraud tools Sift, Stripe, or Twilio
Benefits
Competitive compensation including an organization-wide goal-based bonus
Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 extra PTO days.
Paid Parental Leave for primary and secondary caregivers
Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)
401k (US residents): We match 6% contributions with immediate vesting
Company
Close
A CRM for startups and small businesses with built-in sales communication tools.
51-200 employees
H1B Sponsorship
Close has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2013-01-01Seed
2011-03-22Seed
Leadership Team
Steli Efti
CEO
Nick Persico
Product
Recent News
Growth Business UK
2025-06-11
GlobeNewswire News Room
2025-03-19
Company data provided by crunchbase