National Debt Relief, LLC · 15 hours ago
Director of Client Services & Loyalty Analytics
United States
Full-time
Remote
Senior Level, Lead/Staff
$192K/yr - $220K/yr
10+ years expNational Debt Relief is a leading debt settlement organization dedicated to helping consumers manage overwhelming debt. The Director of Client Services & Loyalty Analytics will lead the analytics vision to drive strategy and results, managing relationships with key stakeholders and delivering actionable insights to improve client program performance and reduce attrition.
CreditFinancial ServicesLegalPersonal Finance
Responsibilities
Manage and optimize the design and delivery of reports that analyze business functions, key operations, and performance metrics
Utilize Data Warehouse and Enterprise BI solution to empower leaders with performance clarity and insights for decision making
Interface with cross-departmental leaders to consistently challenge status quo
Proactively propose changes to strategy, while constantly considering what hurdles we can help client past in their program
Deliver strategic partnership on methodology to improve and test contact rate strategies
Deliver monthly and quarterly insights and executive presentations on performance and opportunities
Examine, interpret, and share results of experimental initiatives to partner on scale and impact
Translate complex analytics into clear, actionable recommendations for CS and CL Leadership and Executive Team
Develop and lead a high-performing team of analysts, providing coaching, mentorship, and career development
Establish and maintain KPI definitions and performance over time
Deliver necessary data support for short term and long term strategy planning and goal setting
Partner as analytical leader with clear data storytelling and strategic recommendations cross-departmentally
Drive process improvements in analytics, reporting, and forecasting to increase speed, accuracy, and decision impact
Qualification
Required
Bachelor's degree in Business, Economics, Data Science, or related field required
10 years of experience in analytics, operations, or strategy; 3+ years in a leadership
Deep expertise in funnel analytics, data segmentation, strategic support, and data storytelling
Proficiency in SQL, Python/R, and experience with cloud data warehouses (Snowflake preferred)
Strong background with CRM (Salesforce) and sales performance analytics
Experience with BI and visualization tools (Sigma, Tableau, Power BI)
Strong consultative and communication skills, with the ability to influence Leadership and Executive stakeholders
Executive presence with the ability to balance strategic vision and operational
Strong project and change management skills, with experience driving adoption of analytics in fast-paced sales organizations
Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Preferred
Experience in financial services industry preferred
Benefits
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday
Company
National Debt Relief, LLC
National Debt Relief, a certified Great Place to Work®, was founded with the goal of helping an expanding number of consumers deal with overwhelming debt.
1001-5000 employees
H1B Sponsorship
National Debt Relief, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
D
Daniel Tilipman
Co-Founder & Executive Board Member
A
Andrea McDonough
Chief Information Officer
Recent News
BBB NATIONAL PROGRAMS
2025-10-29
2025-08-14
Company data provided by crunchbase