Northwestern Memorial Hospital · 15 hours ago
IS Team Lead, Laboratory Foundations
United States
Full-time
Remote
Senior Level
5+ years expNorthwestern Medicine is powered by a community of colleagues committed to delivering world-class care. The IS Team Lead will provide guidance and coordinate activities of cross-functional operational support and project teams, managing the selection, installation, and support of information systems that align with the organization's standards and business requirements.
Health Care
Responsibilities
Management of all types of information systems projects. Prepare project plans, accurately estimates project timeframes and resource requirements (both personnel and budget). Identify required skill sets, obtain project and resource allocation approvals and assign project tasks ensuring both successful task completion and staff development. Produce project status reports. Manage the project team, including clients, vendors, consultants, and IS staff
Responsible for working with project teams to ensure that established design and quality standards are maintained. Review project team techniques and ensure that IS guidelines are followed for; system and integration testing; user and operations documentation; and user and operations training
Responsible for providing the highest level of technical and analytical expertise required to support the development, implementation, and ongoing utilization of application systems. Provide expertise in problem determination, evaluation, and solution development
Understand the current business operation of the client departments. Work with client departments, analysts, and vendor representatives to select, configure, and implement and support effective system solutions
Ensures appropriate support documentation completed and available. Provides leadership in support of installed systems to ensure that they continue to meet client objectives. Monitors support demands (problem tickets, change requests, customer response), for trends and recommends support improvements to increase customer satisfaction
Establishment and maintenance of a positive working relationship with clients. Provide quality customer service. Manage client expectations, ensuring their understanding of the application system and its impact on their department and the rest of NMH
Continually develops professional and technical skills
Expert support leadership provided for complex projects; manages high risk projects
Establishes and manages multiple priorities
Guides individuals and or teams in development of project plans including; detailed task lists, work breakdown structures, resource estimates, and schedules. Conducts the overall monitoring of projects in process. Coordinates preparation of project status reports to I.S. management and the client community
Provides effective direction for assigned projects. Anticipates project roadblocks and removes barriers to success. Continually provides work direction for the project team, including: activity scheduling, resource assignment, and work review. Responsible for the appropriateness, applicability, and quality of all work associated with assigned projects
Works with client departments to develop project requests in line with the capital and operating budget request processes. Facilitates IS team education relative to use of standard IS practices for project initiation and approval. Assists departments with identifying project costs, quantifying benefits and evaluating alternatives
Gains thorough understanding of both the business operation and the application systems. Is able to provide the client departments with functional options that maximize the effectiveness of the computer system
Works with analysts, management and client departments to develop and achieve quality targets. Improvement areas should include system stability, cost, appropriateness, IS responsiveness, and other customer driven initiatives
Provides the highest level of technical and analytical expertise in the application software, tools, and interfaces that support the system. Understands the interaction of systems upon each other, the network, and the computer hardware
Gains an understanding of the business operation and analyzes its interaction with the application systems. Assists the client in evaluating and understanding the operational impact of new or modified systems. Recommends functional improvements, both in the application system and the department operation
Manages the expectations of the client department. Utilizes project planning documentation, reports, and presentations to ensure that management and clients have a clear understanding of the project deliverables
Keeps abreast of the latest software and hardware technologies through industry publications, seminars, and user groups
Escalates decisions relative project plan modifications that have a major/significant impact on project outcomes
Escalates decisions relative to changes in financial outcomes – including requirements for additional resources including recommendations for additional hardware, software or support that requires unplanned budget expenditures
Qualification
Required
Bachelor's equivalent work experience
5 Years of relative experience
Preferred
Experience in leading Information Services projects
Experience in delivering formal presentations
Excellent verbal and written communication skills
Healthcare knowledge and/or experience
Knowledge of business areas, especially those represented on team
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Company
Northwestern Memorial Hospital
Northwestern Memorial Hospital is an academic medical center.
Founded in 1981Chicago, Illinois, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Nguyen
Co-Founder of Volunteer Services to Cardiology Department
Adewumni Sulaiman
ECMO Specialist
Recent News
2026-02-02
2025-09-23
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