Transit Technologies · 18 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
$65K/yr - $90K/yr
5+ years expTransit Technologies is a leading provider of enterprise software and technology-enabled services for the mobility, transportation, and transit ecosystem. They are seeking an experienced Client Success Manager to drive measurable outcomes across adoption, retention, renewals, and expansion for an assigned portfolio of accounts.
Professional ServicesSoftwareSoftware EngineeringTransportation
Responsibilities
Drive adoption and client outcomes
Lead onboarding handoff from Implementation and establish a value realization plan for each client
Build Client Success Plans with measurable outcomes, milestones, and adoption goals
Run ongoing enablement: training, feature education, best practices, and workflow optimization
Monitor usage/health signals and proactively address risk factors before they become churn drivers
Continuously and proactively stay engaged with customer operations to gain in depth knowledge to identify potential challenges and recommend solutions
Understand and adhere to contractual scope of work and service level agreements
Own renewal readiness for your portfolio: timeline, stakeholders, proof of value, risk mitigation, and commercial next steps
Maintain accurate renewal forecasts and risk assessments in Salesforce and Service Cloud
Coordinate internal resources (Support, Product, Engineering, Billing, Legal) to resolve risks that threaten retention
Identify expansion opportunities based on maturity and outcomes (new modules, seats, add-ons, additional business units)
Partner with Account Manager to position and progress expansion opportunities
Provide customer context (goals, impact, champions, objections) to improve win rates and client experience
Build multi-threaded relationships with operational, technical, and executive stakeholders
Lead QBRs focused on outcomes, adoption trends, roadmap alignment, and ROI
Serve as the client advocate: synthesize feedback, define recurring themes, and partner with Product on improvements
Qualification
Required
5+ years in Client Success, Account Management, Solutions Consulting, or a similar client facing role for a SaaS company where client focus is prioritized
Demonstrated ownership of a portfolio of accounts with retention, renewal, and satisfaction accountability
Strong consultative skills: discovery, success planning, stakeholder management, and executive communication
Excellent organizational and prioritization skills: ability to manage competing needs across a portfolio of accounts
Experience using data to drive decisions through common tools such as common CRM's, client success platforms, and support tools
Experience running QBRs and presenting ROI/value narratives to executives
Exposure to commercial motions: renewals strategy, pricing discussions, expansion plays
Change management and process improvement experience in client environments
Company
Transit Technologies
Transit Technologies is a software developing company that provides transit solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gerry Leonard
Chief Executive Officer
Recent News
2026-02-05
Company data provided by crunchbase