EquipmentShare · 20 hours ago
Warranty Administrator
Columbia, MO (Headquarters)
Full-time
Onsite
Senior Level
6+ years expEquipmentShare is on a mission to transform the construction industry through innovative technology and real-time support. They are seeking a Warranty Manager who will oversee warranty submittal administration and develop vendor warranty management policies. The role involves communicating with various departments and ensuring compliance with vendor policies.
ConstructionFleet ManagementSaaSService IndustrySoftware
Responsibilities
Develop and update warranty policies and procedures on an ongoing basis to stay in line with vendor policies
Attend all warranty related training supplied by vendors on an ongoing basis
Communicate with Service Managers, Parts Managers and supporting staff on updates and any policy changes that occur
Work in conjunction with Operations and Service Support to ensure that Internally Assigned Key Principle indicators are met regarding warranty
Provide constructive feedback and solutions to Service/Parts Manager’s when claim submittals are rejected or reduced for future claim submittal
Assist in failure analysis and provide feedback to Service Managers / Corporate Service Team prior to claim submission to avoid warranty rejections due to misdiagnosis or abuse
Manage all EquipmentShare warranty submittals and hold meetings with the OEMS, Service Managers and Part Managers to maximize recovery efforts
Ensure all timelines are met regarding vendor submittal policies
Understand all vendors warranty policies and statements and related timelines
Process all warranty related credits for submittal to accounting
Visualize team progress, find difficulty points and resolve difficulties with team members
Qualification
Required
Administration (Warranty) background mandatory including being proficient in Microsoft Word, Excel, PowerPoint
A strong understanding of technical schematics and equipment components as they relate to warrantability
A strong understanding of equipment operation, maintenance, and repair
Strong communication skills
Strong attention to detail
The ability to understand and navigate T3 and other ES developed applications
The ability to prioritize and manage several projects simultaneously
High school diploma or equivalent
Minimum 6-8 years experience - dealer experience is a plus
Benefits
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events and food truck nights
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2026-01-23IPO
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-founder
Recent News
Company data provided by crunchbase