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Northern Mortgage · 20 hours ago

LOS Administrator

NM- Corporate, Grandville, MI, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Northern Mortgage is seeking a LOS Administrator/Developer to optimize their ICE Encompass environment, ensuring it runs smoothly and remains compliant. The role involves administering the system, supporting users, and collaborating with various departments to innovate and improve processes.

FinanceFinancial ServicesLendingMortgage

Responsibilities

Administer, configure, maintain, and enhance our ICE Encompass system

Manage system upgrades, releases, and ongoing improvements

Monitor performance and proactively identify opportunities to streamline workflows and automate manual tasks

Provide hands-on support to end users via phone and screen share

Deliver high-touch (“VIP”) support to branches and corporate teams

Create and maintain user guides, training materials, and documentation

Manage LOS and vendor-related help desk tickets from start to finish

Maintain LOS configurations in compliance with TRID, ATR/QM, and state-specific regulations

Partner closely with Compliance and Operations to implement regulatory updates accurately and efficiently

Work cross-functionally with IT, Compliance, Accounting, and Operations to ensure system integrations work seamlessly

Research, evaluate, and support new technologies, including AI integrations and custom development efforts

Stay current on industry trends, Encompass enhancements, and mortgage technology best practices

Demonstrate the NMS CHIPP philosophy in every interaction

Act as a trusted internal resource and problem-solver

Take on additional responsibilities as needed in a fast-moving environment

Qualification

ICE EncompassLOS administrationTRID complianceJavaScriptAPIC#Visual BasicCustomer serviceTime managementAttention to detailAdaptability

Required

Bachelor's degree in information technology, Business Administration, or a related field (or equivalent experience)

3+ years of experience in LOS administration, system administration, or a similar technical role

Strong interpersonal and customer service skills—you enjoy helping people

Comfortable supporting users remotely via phone and screen share

Highly organized with sharp attention to detail

Quick learner who adapts well to new systems and change

Excellent time management and prioritization skills