MagnaFlow · 18 hours ago
Associate Technical Support Representative
Oceanside, CA
Full-time
Onsite
Entry, Mid Level
$21.73/hr - $25.67/hr
2+ years expMagnaflow is a leading manufacturer and supplier based in Oceanside, CA, focused on premium products in the automotive aftermarket industry. The Associate Technical Support Representative will provide front-line support for product installation and technical inquiries while collaborating with Engineering and Product teams to improve customer guidance.
AutomotiveIndustrial AutomationIndustrial Engineering
Responsibilities
Assist customers with product inquiries including installation basics, fitment confirmation, correct product selection, and general product questions
Handle complex technical inquiries (installation troubleshooting, fitment discrepancies, product selection edge cases, and warranty-related guidance) with strong ownership and follow-through
Create and manage detailed CRM tech cases: vehicle details, symptoms, diagnostics attempted, evidence gathered (photos/video), and recommended next steps
Use product documentation, install guides, and fitment tools to identify root causes and provide clear corrective guidance
Communicate with Engineering and Catalog/Product teams on product updates, known issues, and case escalations; capture outcomes back into the case record
Provide proactive customer updates with clear expectations, especially when awaiting internal feedback or further investigation
Identify recurring patterns and recommend improvements to documentation, FAQs, or troubleshooting guides
Support CSR team members by providing technical inputs for escalated customer issues where needed
Qualification
Required
2 - 3+ years of automotive technical support, installer/shop experience, diagnostics, parts counter, or service advising experience with demonstrated troubleshooting capability
Strong problem-solving skills with the ability to diagnose issues from incomplete information and guide customers to resolution
Advanced communication skills: able to translate technical details into clear customer-friendly steps and set expectations confidently
Working knowledge of exhaust product fundamentals and fitment considerations (or proven ability to learn quickly)
Proficiency in CRM case workflows: accurate documentation, prioritization, follow-up discipline, and clean case closure
Demonstrated ability to provide proactive updates and reduce customer effort (clear next steps, timeframes, and ownership)
Preferred
Experience collaborating with Engineering or Catalog/Product teams on case resolution or documentation updates
Comfort reading installation diagrams, specifications, or technical bulletins
Bilingual English/Spanish
Benefits
PTO
Sick Pay
Birthday Holiday
Paid Holidays
Medical
Dental
Vision
401k Matching (Up to 5%)
Education assistance
Company sponsored events
Company
MagnaFlow
MagnaFlow is a global leader in performance exhaust and emission systems with an almost 40-year legacy of quality, power and sound.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Paolone
CEO
Scott Krog CPA, MBA
Chief Financial Officer
Recent News
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