Ford Pro · 21 hours ago
Program and Database Integration Specialist
13700 W Michigan Ave, Marshall, MI, 49068, US
Full-time
Hybrid
Entry Level
$84K/yr - $141K/yr
1+ years expFord Pro is a global leader in advanced mobility solutions, and they are seeking a Program and Database Integration Specialist to support daily operational execution of physical security technologies. This role involves monitoring alarms, maintaining system records, and providing troubleshooting support for various security systems.
AutomotiveFleet ManagementSoftware
No H1B
Responsibilities
Monitor incoming system/device alarms and events; take appropriate action according to established procedures and escalation paths
Document alarms, actions taken, and outcomes to support continuous improvement and compliance needs
Create and manage service requests for faulty field devices; track issues through resolution and provide status updates to stakeholders
Provide first-level troubleshooting for: Field hardware issues (readers, panels, cameras, sensors, connectivity/power symptoms) Client/workstation and application issues (logins, client connectivity, basic configuration checks) Network connectivity symptoms in coordination with local IT teams (LAN/WAN/Extranet) Escalate complex or recurring issues to the Application Administrator and/or vendor support with clear troubleshooting notes
Maintain badge printing hardware and provide first-level support for ID badge printing issues (DASCOM printers, drivers, calibration, consumables, connectivity)
Assist security operations with credential production and issuance using ID Producer and Wavelynx badge technology, ensuring quality and adherence to policy
Audit, add, modify, and remove system users/operators based on approved requests and least-privilege principles
Audit, add, modify, and remove field devices and related records; maintain accurate inventories and naming/labeling conventions
Perform routine checks to ensure system records match installed hardware and approved access authorizations
Commission and test newly installed field devices (access control devices, perimeter devices, cameras, biometric endpoints as applicable) to verify: Connectivity and proper enrollment Alarm/event reporting Functional performance aligned to standards Document commissioning results and coordinate follow-up actions with installers and service teams
Provide backup support for Application Administrator tasks during absences/high volume periods, as assigned
Participate in an on-call rotation as required to support critical security system operations (if applicable)
Qualification
Required
Some college or equivalent combination of relevant education and experience
1–2+ years of experience in physical security systems support, badging operations, access control administration, help desk, or IT support
Working knowledge of Windows operating systems and basic networking fundamentals (IP addressing, basic connectivity troubleshooting)
Ability to follow established procedures, document work clearly, and prioritize tasks in a fast-paced operational environment
Strong customer service skills and the ability to communicate clearly with technical and non-technical partners
Preferred
Familiarity with enterprise physical security systems and concepts across: Electronic access control (Feenics), Video surveillance (Hanwha), Perimeter intrusion detection (Senstar), Credentialing/badge reader ecosystems (Wavelynx), Biometrics (SAFR), Badge production workflows (ID Producer) and badge printers (DASCOM)
Understanding of how alarms/events flow from field devices through servers/applications to operators and monitoring processes
Strong diagnostic approach for multi-domain issues (device vs. network vs. application vs. workstation)
Ability to interpret logs/events and translate findings into actionable remediation steps
Comfortable working with vendors and service technicians: reproducing issues, collecting evidence (logs/screenshots/config exports), and validating fixes
Working knowledge of TCP/IP networking and common dependencies (DNS, DHCP, VLANs, firewall rules, ports/services)
Experience supporting Windows-based environments, including permissions, services, drivers, and basic client/server connectivity checks
Strong attention to detail managing cardholder/user records, access groups, device inventories, and audit trails
Understanding of least privilege and the importance of accurate access provisioning/deprovisioning
Ability to create and maintain runbooks, SOPs, device naming standards, commissioning checklists, and troubleshooting guides
Experience building and improving request/intake workflows using SharePoint and/or SmartSheet (forms, approvals, tracking, metrics)
Customer service mindset with calm, clear communication during incidents
Strong prioritization and time management in an operational environment
High integrity and discretion when handling sensitive security information
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Pro
Ford Pro is a productivity accelerator designed to drive the business forward, delivering solutions to commercial customers of all sizes.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Frick
Interim Head
Recent News
2025-10-04
2025-10-01
Company data provided by crunchbase