CDK Global · 3 hours ago
Senior Field Network Engineer
United States
Full-time
Remote
Senior Level
$35/hr - $40/hrCDK Global is a leading provider of cloud-based software to dealerships and OEMs in the automotive industry. The Senior Field Network Engineer will provide high quality installations, and prompt corrective and preventative maintenance on client hardware, ensuring optimal performance and customer satisfaction.
Computer Software
Responsibilities
Perform Daily functions using WFM device to update service and installation cases. (95-100%)
Receive and accept service and install cases * Update ETA information within specified ETA guidelines * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit * Create and Update Parts Requests as required (receipt / return ) * Close and Updates cases including any Asset Changes * Perform Asset Inventory of client sites as required during installs
PC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads
Dot Matrix (85-95% Competency) *Change Configs/Default *Replace Print Head *Replace FRU *Replace Cables *Replace OCP and/or switches *Replace or adjust Platen *Replace Motor/belts/sensors *Replace tractors
Lasers 85-95% Competency) *Change Configs from Menu/Default *Replace Fuser/toner/PS *Resolve paper jam issues replace/clean rollers *Troubleshoot and replace FRU's *"Higher Repair" to Swap ratio
Spooler Setup/Maintenance (85-95% Competency) *Master Spooler procedures, redirect printing
Hardware Installation (85-95% Competency) *Presite Procedures *Design Procedures *Hardware Install *Hardware Relocation *Quality Procedures *Client interfacing *Install Certification
Snapon Support (95-100% Competency) *Loading procedures *Licensing *Workstation Setup *SLA
Driving Customer interaction Revenue (85-95% Competency) *3rd Party PC Maintenance *Maintenance Resign *T & M *PC Sales w Maintenance
Field Troubleshooting Skills (85-95% Competency) *First Call Resolution – Tshooting effectiveness *New Products – Stay current *OTA
Network (85-95% Competency) *Troubleshoot and Repair Wired LAN *Troubleshoot WANs *Troubleshoot and repair wired bridges *Add changes to CDM *General Policy Adherence *IP and Subnets *Configuring Routers NDC Model *Cabling (OSI Layer one) *Terminal Server procedures *CCNA*Configuring Routers Advanced Model *Adhere to NAT policies & procedures, access lists *Dial on Demand -Advanced router issues *Vlan Config *Site to site VPN *Security * VPN Concentrator *SDWAN (Cloud Connect) *IPT Phone Handset *IPT TS *IPT Call Manager *IPT Router
Wireless Implementation (85-95% Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge Implementation
Using CDK Tooling (85-95% Competency) *Proton, *Heisenberg, *Ekahau, *Meraki Dashboard, *Salesforce, *VeloCloud Orchestrator, *Microsoft 365, *Case Management System
Active listening 85-95% Competency) *Demonstrated Active listening Skills
Conflict Resolution (95-100% Competency) *Client interaction *Team Interaction
Spares Inventory Maintenance - Scan all items during quarterly count
Social Style (95-100%) *Proper Attire - Business Casual *Personal Hygiene
The role may require work after 5 pm and weekends and holidays
Travel 100% of the time
Qualification
Required
Adaptability
Process/Project Management/Independent Discipline
Communication Skills (Proper Method)
Alignment
Collaboration
Results Orientation
Ethics/Integrity
Service Orientation/Client Focus
Innovation Talent Development
Performance Management
Technical Skills required to perform essential functions
Drivers License and Passport is required
Preferred
Associate's Degree or Equivalent Experience
Industry Standard PC & Network Certifications
Familiarity with CDK's org structure, solutions, implementation and service models
SaaS experience preferred but not required
Some automotive knowledge (Areas of the dealership and Dealer workflows)
Benefits
Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Company
CDK Global
CDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers.
Founded in 1972
5001-10000 employees
H1B Sponsorship
CDK Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (40)
2023 (27)
2022 (48)
2021 (54)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Mike Lenz
Co-Founder
David Penney
Chief Financial Officer
Recent News
2025-09-23
Digital Commerce 360
2025-09-12
MIT Technology Review
2025-09-12
Company data provided by crunchbase