Gibson Dunn · 7 hours ago
IS Support Specialist
Washington, DC
Full-time
Onsite
Mid, Senior Level
$95K/yr - $115K/yr
5+ years expGibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. The IS Support Specialist will provide technical support and operational assistance for IS functions, ensuring effective delivery of IS services and maintaining equipment availability.
Law Practice
Responsibilities
Executing the effective and timely delivery of IS services, both hardware and software
Interacting effectively with all customer constituencies, in person when possible
Deploying and maintaining the operational availability of all related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and, when directed by IS Operations, servers and network infrastructure
Performing effectively as a second-level technical resource to resolve customer issues
Listening attentively to the problems or issues described by customers and logging all pertinent information into the call tracking program, ServiceNow
Contributing detailed solutions to the ServiceNow Knowledge Base
Promoting effective utilization of firm-provided software applications to customers
Keeping equipment inventory up to date at all times in the Asset Management System
Providing technical support and assistance outside of normal business hours as required
Demonstrating strong organizational skills and efficiently prioritizing work, with the ability to multi-task as needed
Maintaining and adhering to firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to the IS function
Participating as an active team member on assigned IS projects
Qualification
Required
Strong verbal, written, interpersonal and team skills
Strong customer service skills
Superior experience with computer hardware, printers, smartphones and audio-visual communications equipment
Strong problem solver, with an ability to work well under pressure
Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high level stakeholders (partners, senior and C-level management)
Strong project planning, organizational and execution skills
Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines
Ability to remain calm and reasoned under pressure
Ability to be flexible to meet varied and changing business requirements
Physically able to move equipment
Ability to work overtime as necessary
Bachelor's degree in a related field preferred or technical school training with equivalent experience also considered
Experience providing IS support in a Legal or Professional Services environment
Minimum 5+ years of relevant experience
Experience providing support in a Windows 11, MacOS and iOS environments
Experience providing support on Microsoft Office products, Exchange and SCCM
Benefits
Health care
Retirement benefits
Paid days off, including sick time, and vacation time
Parental leave
Basic life insurance
Flexible Spending Accounts
Discretionary, performance-based bonuses
Company
Gibson Dunn
Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.
1001-5000 employees
H1B Sponsorship
Gibson Dunn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (19)
2022 (16)
2021 (6)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Lawrence Baxter
Chief Technology Officer (CTO)
Michael Herrick
Chief Financial Officer
Recent News
bloomberglaw.com
2025-10-08
globallegalchronicle.com
2025-10-07
globallegalchronicle.com
2025-10-02
Company data provided by crunchbase