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Customer Success Manager jobs in United States
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ActOne Group · 5 hours ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$78K/yr - $88K/yr
date5+ years exp
ActOne Group is seeking a Client Success Manager to lead performance, compliance, and growth for national staffing programs across the U.S. This role serves as a strategic liaison between internal teams and enterprise clients, focusing on client retention, program performance, and revenue growth within complex workforce solutions environments.
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Work & Life Balance
Hiring Manager
Christine Kochevar
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Responsibilities

Serve as the primary point of contact for national account staffing programs
Manage and optimize performance within MSP/VMS environments
Drive job order fulfillment strategy using internal recruiting resources
Ensure SLA compliance, KPI delivery, and contract adherence
Analyze VMS data + internal ATS/CRM data to improve program performance
Lead business reviews, scorecards, and performance presentations
Train branch teams on VMS processes, compliance, and best practices
Monitor audits, reporting requirements, and operational metrics
Identify and execute revenue growth, cross-sell, and upsell opportunities
Research and resolve financial discrepancies and invoicing issues
Maintain detailed program documentation and communication

Qualification

MSP programsVMS platformsWorkforce analyticsAdvanced ExcelATS/CRM systemsHighly organizedMultitasking abilityCommunicationPresentation skills

Required

5+ years of experience in staffing industry operations or branch leadership
Experience working with MSP programs and VMS platforms
Strong understanding of national account staffing models
Advanced Excel skills (pivot tables, formulas, reporting)
Ability to analyze and interpret data across multiple systems
Excellent communication and presentation skills
Highly organized with strong follow-up and multitasking ability
Ability to work independently and collaboratively
High School Diploma or Equivalent
5+ years staffing experience

Preferred

BA or BS degree
Proven MSP/VMS program servicing experience
Track record of driving revenue growth in staffing programs
Experience expanding accounts through workforce strategy partnerships

Company

ActOne Group

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The ActOne Group is a global leader in the human resources industry that specializes in partnering with firms looking to optimize human resource talent management.
location
Torrance, CA, US
people-size1001-5000 employees
web-link
http://www.act1group.com/

Funding

Current Stage
Late Stage

Leadership Team

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Janice Bryant Howroyd
Founder and CEO
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Kristie Pittman
Executive Aide To Founder and CEO
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Company data provided by crunchbase