Cloud Software Group · 1 day ago
Certification & Enablement Coordinator
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $150K/yr
5+ years expCloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. The Certification & Enablement Coordinator will support the execution and ongoing enhancement of technical certification programs, focusing on operational excellence, partner communication, and learner experience.
Information TechnologySoftwareWeb Development
Responsibilities
Coordinate with external vendors involved in certification exam delivery, proctoring, and digital badging
Manage the lifecycle of certification exam vouchers, including distribution, tracking, reporting, and issue resolution
Oversee quality assurance processes for training and product courses related to certification preparation, ensuring accuracy, relevance, and alignment with exam objectives
Support the creation, updates, and release of certification exams in alignment with the certification roadmap
Publish and maintain certification-related learning paths and courses on the Citrix learning platform
Manage certification badges and workflows using platforms such as Credly or similar digital credentialing systems
Partner with internal and external stakeholders to ensure accurate badge issuance, naming conventions, and program governance
Serve as a primary point of contact for partners and customers with certification or badging inquiries
Collaborate with the enablement team to prepare, package, and publish content on BigTinCan (CMS) and Brainshark (LMS)
Ensure consistency in content formatting, metadata, tagging, and version control
Assist with enablement initiatives related to product readiness, partner education, and customer learning experiences
Communicate certification metrics needs with Marketing Operations
Qualification
Required
5+ years of experience in coordination, certification management, training operations, or similar roles
Familiarity with digital badging platforms (Credly preferred) and LMS/CMS systems (Brainshark, BigTinCan, or comparable tools)
Experience collaborating with vendors, partners, and external customers
Strong organizational, communication, and problem‑solving skills with the ability to manage multiple priorities simultaneously
Detail orientation with a commitment to accuracy and process quality
Ability to work cross‑functionally in a fast-paced, team-focused environment
Preferred
Experience in a technology, SaaS, or product training environment
Understanding of certification exam development or learning content creation workflows
Project management or operations background
Benefits
Healthcare
Life insurance
Disability benefits
401(k) plan and company match
Company
Cloud Software Group
Cloud Software Group to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Krause
Chief Executive Officer
Tom Berquist
Chief Financial Officer
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