Globe Life · 3 hours ago
Customer Care Administrative Specialist (Onsite)
MCK-Henneman Way
Full-time
Onsite
Mid Level
3+ years expGlobe Life is dedicated to empowering employees and fostering a caring culture. They are seeking a Customer Care Administrative Specialist to handle inquiries from customers, provide support, and assist with office tasks to ensure customer satisfaction.
Financial ServicesInsurance
Responsibilities
Assist with daily call volume (service level takes priority)
Provide accurate resolutions to customer inquiries in a professional and courteous manner
Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
Meet Quality Assurance Requirements and other key performance metrics
Works to research and resolve problems in a timely manner while maintaining productivity standards and performance
Assist with records request in the warehouse
Pull, review, scan, and audit records requests in warehouse
Review, audit, and mail correspondence
Demonstrate a focus on listening to and understanding client/customer needs and then exceeding service and quality expectations
All other duties assigned
Qualification
Required
High school diploma or equivalent; Associates Degree, preferred
3 years minimum work experience in a similar role required
Excellent verbal & written communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems
Knowledge of customer service principles and practices
Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
Type 25-30 wpm
Schedule Flexibility
Detailed oriented
Ability to professionally handle and resolve escalated issues
Must maintain and/or exceed department KPI goals: (Attendance, Average Handle Time, Utilization, Contacts, Busy & Away)
Must have the ability to handle customer service records emails, workflow, letters and other offline duties
Ability to lift or move 40+ lb. boxes
Preferred
Associates Degree
Benefits
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company
Globe Life
Globe Life is an insurance company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2024-08-15Post Ipo Debt· $250M
2019-08-09IPO
Leadership Team
Frank Svoboda
Executive Vice President and Chief Financial Officer
Recent News
2026-02-04
PR Newswire
2025-11-07
Company data provided by crunchbase