Fifth Third Bank · 22 hours ago
Bilingual Consumer Contact Center Professional I
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry LevelFifth Third Bank is a financial institution committed to connecting great people to great opportunities. They are seeking a Bilingual Consumer Contact Center Professional I to handle customer calls in both English and Spanish, providing outstanding customer service and educating customers about bank products and services.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Handles customer calls in a professional, courteous manner, using English and Spanish languages
Provides accurate information to the customer. Explains products and policies so the customer can understand
Handles some complex customer inquiries in areas of expertise
Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer
Wherever possible help educate and convert the customer to a different or an additional self-service channel available
Consistently offer more cost effective service channels
Follows departmental policies and procedures, particularly in regards to customer confidentiality
Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers
Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
Continually learning and developing knowledge of Bank products and services
Perform any other duties assigned
Qualification
Required
High school education or equivalent
Must be able to perform data entry and basic computer skills
Be able to understand and respond to customer inquiries in one or multiple product categories
Excellent customer service skills and the ability to articulate and explain information clearly
Excellent telephone communication skills are essential
Must be able, and willing to learn about Bank products and services
Good problem solving skills
Must be fluent in English and Spanish languages
Preferred
Previous customer service or call center experience preferred
Benefits
Comprehensive benefits
Differentiated compensation offerings
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
Founded in 1858
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
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