Federal Home Loan Bank of Chicago · 20 hours ago
Member Support & Transaction Specialist
Chicago
Full-time
Hybrid
New Grad, Entry Level
$56K/yr - $84K/yr
0+ years expFederal Home Loan Bank of Chicago is committed to supporting its members in Illinois and Wisconsin through competitive funding and community investment. The Member Support & Transaction Specialist role involves supporting members with transaction execution, validation, and reporting, while ensuring compliance with bank policies and enhancing member experience.
Banking
Responsibilities
Supports and liaises with Members, counterparties, business partners, Participating Financial Institutions (PFI), and internal constituents, with transaction execution, validation, balancing, and reporting for Advances, Letters of Credit, Term Deposits, Capital Stock, Wires, ACH, investments, pledging and releasing of collateral, other bank assets, liabilities, and derivatives
Contribute to a high-performing team dedicated to cultivating a positive image of the Bank through excellent customer service to our members
Efficiently and accurately, manage day-to-day banking operations while adhering to Bank policies, procedures and regulatory requirements
Collaborate across teams to problem solve and discover solutions that meet Bank needs and enhance member experience
Responsibilities would include performing daily processing of Wires, ACH, Book transfers, adherence to applicable rules and guidelines (e.g., NACHA, OFAC, Fedwire Operating Circulars, internal policies), member documentation, and member support
Assist with payment exceptions, returns, and confirmations
Assist Members in the execution of required documentation, transaction processing, account set up and maintenance, ACH processing, and funds transfer
Manage the resolution of account issues ranging from basic to complex with a high level of service. This may involve working jointly with other departments and/or communicating across groups
Support the accurate and timely resolution of Member and internal constituents questions and concerns. Offer assistance that is in compliance with bank policies, procedures, and business processes
Measure, monitor, and report all inbound and outbound departmental reports and metrics
Manage the flow of documentation and related communication in and out of the Bank
Assist in departmental and group cross-training to enhance staff skill building in other areas of the department and group
Systematic gathering, recording, assigning meaning, and suggesting conclusions from a quantitative and qualitative, risk, return, perspective with the goal of supporting decision making, enhancing products, product design, metric reporting, and support of training
Qualification
Required
Bachelor's degree, preferably in Accounting, Finance, or Information Systems, or 1-3 years of equivalent experience
0 – 3 years of experience in payments operations, treasury operations, banking operations, or financial services
Intermediate Microsoft Office skills, including Outlook, Excel, Word, and Access
Basic knowledge of Wires (Fedwire) (SWIFT), ACH (NACHA), or internal transfer processes, including exceptions and returns
High degree of professionalism, customer service skills, attention to detail with respect to documentation, following policies, procedures, rules, regulations, and applicable laws
Outstanding communication (verbal, written and listening) skills
Critical thinking to define problems, collect data, establish facts, and draw valid conclusions
Strong initiative and ability to take an active role to drive results and integrating feedback to/from operational leadership
The analytical capability to evaluate internal and external forces to understand the best methods for successfully accomplishing a variety tasks
Preferred
Databricks, Salesforce, Summit experience a plus
Understanding of ISO 20022 formatting is helpful but not required
Benefits
Retirement program (401k and Pension)
Medical, dental and vision insurance
Lifestyle Spending Account
Competitive PTO plan
11 paid holidays per year
Company
Federal Home Loan Bank of Chicago
Our Mission: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment in the Bank, and support for their community investment activities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Geiger
Chief Technology Officer
Mike Zeifert, CFA
SVP, Chief Credit Officer
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