Cryptio · 16 hours ago
Technical Support Engineer
Albany, New York Metropolitan Area
Full-time
Hybrid
Senior Level
5+ years expCryptio is a company that builds infrastructure to ensure financial integrity in the crypto economy. They are seeking a Technical Support Engineer to provide exceptional technical support to enterprise customers, troubleshoot complex issues, and collaborate with various teams to enhance customer satisfaction.
AccountingAnalyticsBlockchainCryptocurrencyFinTech
Responsibilities
Deliver exceptional technical customer support
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Leverage your technical expertise to implement “one time fixes”
Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
Contribute to our back office / tooling roadmap
Advocate Cryptio best practices both internally and externally
Provide feedback to the Engineering and Product teams, based on customer needs
Mentor technical support engineers with less experience
Collaborate with the Technical Support Lead to improve team processes and efficiency
Qualification
Required
5+ years of experience in a relevant role
Strong scripting and SQL experience
Experience with Zendesk (or similar)
Strong knowledge of modern development tools (Git, Docker, CLI)
Familiarity with Grafana (or similar)
Excellent communication and organisational skills
A collaborative mindset and team spirit
A quick learner with the ability to adapt rapidly
Preferred
Interested in the crypto field (crypto knowledge is NOT mandatory)
Prior experience working on finance-related products OR crypto-related products, confident with numbers
Prior experience working in a start-up / fast-paced environment
Benefits
Remote or Hybrid working
25 days paid holiday plus bank holidays
One additional day of annual leave each year, up to 30 total days
Your birth off
Mental health resources, wellbeing programs, and professional coaching
Family-friendly policies
Fitness and wellness budget
MacBook Pro
$200 home office setup budget
Training and development budget
We have additional benefits depending on location
Company
Cryptio
Cryptio is a fintech and SaaS company that offer accounting, audit and tax software for digital assets.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$26.23MKey Investors
AlvenPoint NineDraper Associates
2025-01-29Series A· $15M
2022-06-06Series A· $10M
2021-04-06Seed· $1.2M
Leadership Team
Antoine Scalia
Founder & CEO
Lucas Santoni
Principal Engineer, Strategic Technology Initiatives
Recent News
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Company data provided by crunchbase