Lee Enterprises · 14 hours ago
IT Service Desk Technician
Davenport, IA, USA
Full-time
Hybrid
Entry, Mid Level
2+ years expLee Enterprises is a major subscription and advertising platform and a leading provider of local news and information. The IT Service Desk Technician is responsible for monitoring, troubleshooting, and resolving incoming technical requests, serving as the first point of contact for technical support requests.
NewsPublishing
Responsibilities
Serve as the first point of contact for technical support requests
Troubleshoot and resolve issues related to:
Desktop/laptop hardware and peripherals
Software (e.g., Adobe Creative Suite, Office 365, etc.)
Support email, VPN, and remote access for field reporters and editors
Assist with user account setup, password resets, and access permissions
Log all support interactions in the help desk ticketing system and escalate complex issues as needed
Maintain, create, and update internal documentation and knowledge base articles/solutions
Provide support during normal business hours in a team environment
Provide support after normal business hours in an on-call rotation environment for critical issues
Remote position with the potential for onsite support as requested/needed based on the needs of the business
Qualification
Required
High school diploma or equivalent; associate degree or IT certification preferred
2-4 years of experience in a help desk or technical support role
Familiarity with Windows/macOS, Microsoft Office 365, and remote support tools
Strong communication and problem-solving skills
Ability to work in a fast-paced, deadline-driven environment
Willingness to work flexible hours, including early mornings, evenings, or weekends to meet the needs of business in a war room type support environment
Preferred
Understanding of ITIL Foundation Concepts
Basic knowledge of networking, Entra ID, Office 365 platforms and apps including SharePoint, OneDrive, and Microsoft Legacy Apps, e.g., Word, Excel, PowerPoint, and cloud-based services
Microsoft 365 Endpoint Administrator Associate Certification
Benefits
Medical
Dental
Vision
Short and long-term disability
Company provided life insurance
Supplemental life insurance
401K retirement plan with company match
Generous paid time off
Paid parental leave for new parents
Company
Lee Enterprises
Lee Enterprises is a provider of local news, information and advertising which gives access to company news, financial releases, webcasts.
1001-5000 employees
H1B Sponsorship
Lee Enterprises has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Public CompanyTotal Funding
$55.49MKey Investors
David Hoffmann
2025-12-30Post Ipo Equity· $50M
2024-02-15Post Ipo Equity· $5.49M
1984-03-09IPO
Leadership Team
Kevin Mowbray
Vice President & Chief Executive Officer
Timothy Millage
Vice President, Chief Financial Officer and Treasurer
Recent News
Winnipeg Free Press
2025-12-31
2025-12-30
Company data provided by crunchbase