Tata Consultancy Services · 15 hours ago
Business Analyst Utilities & Customer Services Expertize
Lexington, KY
Full-time
Onsite
Mid Level
$100K/yr - $115K/yrTata Consultancy Services is seeking a Business Analyst who will support project and product delivery teams. The role involves understanding user needs, documenting requirements, and collaborating with various teams to enhance business systems and customer services in the utilities domain.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Interacts and effectively communicates with internal clients to understand functional requirements that potentially lead to user stories and acceptance criteria
Organizes and facilitates meetings with Business, Design, Dev Team, and other groups as needed
Develops, refines, and documents requirements in the form of epics, features, user stories and acceptance criteria for prioritized feature development
Supports the team with current and potential system inputs, processes, and outputs including interface mapping and documentation of business processes – “As Is / To Be” State
Consults on functional testing of system modifications
Ensures traceability on project work including capturing requirements; tracking test cases linked to requirements; and may support capturing defects and linking to root cause as part of User Acceptance Testing (UAT)
Supports testing activities prior to release, assuring we built what aligns to agreed features and capabilities
Assists with training documentation and supporting product details for the business
Collaborates with the Design Team in the Discovery Phase of Agile Playbook related to user requirement activities
Participates in the development and implementation of programs intended to strengthen internal controls or improve client service and/or support
Provide RFP support in terms of gathering high level requirements, mapping flows, and providing demos
Assist with and support business case development including business analyses or feasibility studies associated with technology initiatives
All other duties and projects as assigned
Qualification
Required
Must have ADO experience
Utilities domain experience
Agile Project Experience in the customer service area
BACHELOR OF COMPUTER SCIENCE
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-02-05
2026-02-05
2026-02-05
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