University of Maryland Medical System · 20 hours ago
PC Maintenance Technician II
Towson, MD
Full-time
Onsite
Entry, Mid Level
$27.44/hr - $38.41/hr
2+ years expThe University of Maryland Medical System is a recognized healthcare institution seeking a PC Maintenance Technician II to support their IT operations. The role involves troubleshooting and repairing computers, printers, and network connectivity while assisting in maintaining an inventory of parts and providing customer support.
Hospital & Health Care
Responsibilities
Assists with installation or relocation of computer equipment, such as PC’s, thin client’s, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals
Provides first level problem analysis
Masters base knowledge of assigned applications, hardware and network to support clinical and business environments
Resolves or escalates service requests when necessary
Performs technical downloads and PC configurations with general guidance
Uses helpdesk call tracking application to log all service and update requests accurately and detailed
Collects data from customers to aid problem determination / resolution of request
Provides information to the Helpdesk for on-going follow up to customers until resolution of issue
Assists customers to identify and specify the nature of the request or problem
Uses guidance from Senior Technicians as required
Troubleshoots simple to complex issues and assists customers with various systems issues including Microsoft, PC/Laptop/desk & mobile phones, printer, software, peripherals, and network connectivity issues with general direction
Participates in IT Tiered support teams by obtaining and providing appropriate information for escalated issues
Participates in maintaining an inventory of parts used and needed to re-order, including testing parts received for stock to ensure an effective level of service
Participates in project activities providing support as requested
Will include learning how to gather data to help drive project outcomes
Assists in collection and analysis of real-time trending information
Position is considered to be an Essential Employee
Qualification
Required
High School Diploma or equivalent (GED) with minimum of 2 years of experience in IT industry is required
Intermediate knowledge of Active Directory
Intermediate knowledge of PC's, printer hardware and software configurations
Intermediate knowledge of repair, troubleshooting techniques and test equipment
Demonstrated ability to read and follow instructions accurately, timely and effectively
Effective communication and organization skills; demonstrates confidence and creativity
Positive customer service skills and the ability to work with all levels within the organization
Ability to perform daily work activities of the position assuring prompt and effective response to customer needs
Ability to analyze problems with help of senior technical people, ability to assess customer needs and determining appropriate solutions
Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies
Preferred
CompTIA A+ (Plus) certification highly preferred
Company
University of Maryland Medical System
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization.
10001+ employees
H1B Sponsorship
University of Maryland Medical System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (15)
2023 (18)
2022 (9)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kenneth Kozel
President and CEO
Hank Franey
Executive Vice President and CFO
Recent News
2023-06-30
Company data provided by crunchbase