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Liberty University · 14 hours ago

Apprentice - IT Helpdesk Campus Support

Lynchburg, VA

Full-time

Onsite

New Grad

Liberty University is seeking an IT Helpdesk Apprentice to provide technology support for university-owned and personally-owned equipment. The role involves troubleshooting, maintaining, and upgrading computer hardware and software while ensuring optimal workstation performance for end-users.

Higher Education

Culture & Values

H1B Sponsor Likely

Responsibilities

Receive, prioritize, document, and ultimately resolve end user computer related help requests

Maintain repair metrics at required level

Audit workflow of repair computers and escalate as necessary

Enforce HelpDesk policies

Follow internal documentation and knowledge base articles

Hardware\software diagnosis and repairs

Coordinate with other IT departments to ensure that reported issues are being resolved

Utilize help request system to document work and customer interaction

Qualification

Hardware troubleshootingSoftware troubleshootingVendor Hardware RepairMicrosoft Office SpecialistCustomer interaction

Required

Some previous experience installing and troubleshooting computer components (hardware and software)

Must be able to obtain the following certifications: Vendor Hardware Repair (Dell, HP, Lenovo, Apple), Microsoft Office Specialist (Excel, Word, PowerPoint, Outlook), Approved University Driver

Company

Liberty University

Glassdoor4.1

Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 𝘴𝘪𝘯𝘤𝘦 1971.

Founded in 1971

Lynchburg, VA, US

5001-10000 employees

https://www.liberty.edu/?acode=C00288&utm_source=LinkedIn&utm_medium=Profile&utm_campaign=main_social

H1B Sponsorship

Liberty University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (4)

2023 (4)

2022 (8)

2021 (5)

2020 (5)

Funding

Current Stage

Late Stage

Leadership Team

Ikenna Nwobu

CEO Summit African President

Daniel Hembree

Lead Project Manager & Co-Founder | Liberty University Rocketry Competition Team

Company data provided by crunchbase