Gardner Inc. · 18 hours ago
Seasonal Customer Service Representative
Browns Summit, NC
Full-time
Onsite
Entry Level
1+ years expGardner Inc. is seeking Customer Care Advocates to join their team. The role involves assisting customers in an inbound sales environment, addressing inquiries, and managing customer complaints efficiently.
Manufacturing
Responsibilities
Ability to sit and look at a computer screen, listen to customers through a headset, and enter data quickly and accurately into a computer for long periods of time
Ability to lookup and read illustrated parts listings on the computer, microfiche, or in other reference material spatial ability
Ability to use e-mail, web applications, and an industry-specific computer application
Ability to read numbers accurately and multi-task
Ability to sell the company and our products to our customers, including up-selling
Ability to address customers in a courteous and efficient manner
Ability to manage customer complaints and/or angry customers and to handle stressful situations over a telephone
Qualification
Required
High School diploma or equivalent
Bilingual (English/Spanish) required
At least 1 year of related work experience
Required skills include communication, order entry, problem solving and resolution, up-selling, and teamwork
Ability to sit and look at a computer screen, listen to customers through a headset, and enter data quickly and accurately into a computer for long periods of time
Ability to lookup and read illustrated parts listings on the computer, microfiche, or in other reference material spatial ability
Ability to use e-mail, web applications, and an industry-specific computer application
Ability to read numbers accurately and multi-task
Ability to sell the company and our products to our customers, including up-selling
Ability to address customers in a courteous and efficient manner
Ability to manage customer complaints and/or angry customers and to handle stressful situations over a telephone
Pass drug test and criminal background check
Preferred
Mechanical aptitude or previous parts counter or mechanical experience a plus
Previous experience dealing directly with customers in an in-bound sales environment
High school or equivalent (Preferred)
Benefits
PTO
Holiday Pay
Flexible schedule
Paid time off
Referral program
Company
Gardner Inc.
Gardner Inc., one of the largest family owned Parts Distributors for the Lawn and Garden industry, is growing to better serve our current customers while continuing to develop new opportunities in new territories.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Ted Finn
President
Recent News
2024-05-29
2023-08-21
Worcester Business Journal
2022-10-07
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