Care Access · 15 hours ago
Control Tower Specialist
Albany, New York, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expCare Access is working to make the future of health better for all. They are seeking a detail-oriented and agile Control Tower Specialist to support nationwide asset monitoring and issue resolution infrastructure, ensuring smooth functioning and responsiveness across field and internal teams.
Clinical TrialsHealth Care
No H1B
Responsibilities
Monitor and track real-time statuses of all deployed assets, including vehicles, refrigeration units, medical equipment, and environmental control systems (E-Control) across multiple platforms
Respond promptly to system-generated alerts, equipment issues, and field requests, coordinating directly with MSV specialists, site staff, logistics teams, and internal stakeholders to facilitate quick and efficient resolutions
Accurately document all incidents, troubleshooting steps, asset statuses, and resolutions in established tracking systems, ensuring comprehensive records for audit and compliance purposes
Conduct report consolidation and routine audits of tracking systems and asset management databases to verify accuracy, update statuses, and maintain data integrity
Provide clear, concise, and proactive communication to field personnel, cross-functional teams, and leadership regarding asset status, troubleshooting steps, and resolution timelines
Oversee asset calibration schedules and maintenance compliance, promptly reporting deviations or anomalies for corrective action
Assist with additional projects such as report design, data maintenance, etc
Actively participate in system evaluations, quality inspections, and continuous improvement initiatives to refine Control Tower processes and optimize performance
Analyze operational data to identify patterns, trends, or recurring challenges, developing recommendations and action plans to enhance operational efficiency and reliability
Maintain and strengthen relationships with field personnel, MSV specialists, and cross-functional teams to ensure seamless collaboration and efficient issue resolution
Qualification
Required
Exceptional attention to detail and documentation accuracy
Strong communication and interpersonal skills to ensure clarity with cross department communication during high-pressure events
Demonstrated ability to manage multiple priorities and remain composed in dynamic environments
Technical proficiency with monitoring platforms, data systems, and basic diagnostic tools
Organized, proactive, and adaptable with strong time management capabilities
Minimum 2 years in logistics coordination, central monitoring, dispatch, or similar technical operations role
High school diploma required
Prior experience in emergency communication centers or clinical trial logistics is highly desirable
Preferred
Familiarity with dispatching, telemetry, or centralized operations systems preferred
Associate degree preferred
Benefits
Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match
Company
Care Access
Care Access helps people learn more about their health and participate in clinical research to help find new medicines and cures.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-08-26Grant
Leadership Team
Ahmad Namvargolian
CEO, Co-Founder
Recent News
2026-01-23
Company data provided by crunchbase