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Capital One · 17 hours ago

Senior Lead Account Executive - Global Partner Operations (Remote-Eligible)

United States

Full-time

Remote

Senior Level, Lead/Staff

$138K/yr - $158K/yr

6+ years exp

Capital One is a leading financial services company, and they are seeking a Senior Lead Account Executive to provide operational business support for their business partners. The role involves project managing partner onboarding, conducting training, resolving escalated customer issues, and managing operational relationships with large partners.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Manages unique and complex partners that have strategic importance to the network

Acts as a Subject Matter expert on Authorization and settlement applications and other internal systems, tools, and products

Leads strategic department projects, supporting other company projects and initiatives

Supports leadership team to analyze data and drive improvements that are quantified with metrics

Manages the full life-cycle of complex, cross-functional process improvement initiatives with significant impact across multiple departments and partners with customers, internal and external stakeholders, and technical teams to select and prioritize high-value initiatives

Identifies and addresses gaps across teams, processes, and systems to mitigate common failure modes and ensures requirements are thoroughly documented, enhancing cross-team collaboration, and evaluating long-term impacts on system capabilities to reduce overall exposure

Acts as coach to peers and mentor to junior members and coordinates and facilitates Account Executive training for new and existing account executives

Seeks opportunities for improvement within the department, including providing guidance and support on client-impacting issues, looking for a holistic approach to solve across multiple clients