Sonata Software · 16 hours ago
Infrastructure Analyst
Nashville, TN
Full-time
Hybrid
Mid Level
3+ years expSonata Software is a leading Modernization Engineering company focused on delivering modernization-driven hypergrowth for clients. The Infrastructure Analyst role involves troubleshooting, problem resolution, and maintenance of various compute and network infrastructure components within the enterprise.
Software
Hiring Manager
Karan Srivastava
Responsibilities
Ensure the integrity and security of the enterprise Infrastructure
Monitor, prioritize, troubleshoot and resolve open incident and trouble tickets related to the Infrastructure environment
Provide onsite and remote access analysis and resolution of network and server related issues
Serve as level 1 liaison between the Infrastructure teams and the end-user community for support issues
Support the Active Directory environment including user accounts, permissions, and access rights
Support the enterprise telephony and network platforms, including VPN and firewalls
Support remote site connectivity, including problem identification and working with Vendors for resolution
Participate and assist the infrastructure team with projects, technology upgrades, maintenance, and other team initiatives
Documents processes and procedures according to team standards
Adhere to Change Control practices
Complete tasks and manage projects efficiently and on-time
Qualification
Required
3+ years' IT experience
Must have experience with active directory domains, Windows servers, and Microsoft server applications
Fundamental knowledge and understanding of IP, LAN, WAN technologies
Familiar with virtual server environments and storage systems
Experience with provisioning, maintaining, and troubleshooting various communications circuits (Voice PRI's, broadband, MPLS, etc.) is also a plus
Keen attention to detail
Strong customer service orientation
Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations
Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations
Must be alert at all times; pay close attention to details
Must be able to work under stress on a regular or continuous basis
Company
Sonata Software
Sonata is a global software services company.
5001-10000 employees
H1B Sponsorship
Sonata Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-07-28IPO
Leadership Team
Samir Dhir
Chief Executive Officer & Managing Director
Sharmila Sherikar
Senior Vice President, Head - Corporate Development
Recent News
2025-12-12
2025-11-19
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